Does Anyone know how to actually speak with a 'manager' at Ebay when a selling process messes up?
It has taken me many iterations, as well as my customer(s) frustration when the selling process does not go smoothly.
Invoices were fractured by groups of items purchased and customer unable to pay for them all after sales completed.
If they then tried to pay for a larger grouping of their items which were grouped for one invoice, the system replies with 'SORRY, UNABLE TO COMPLETE INVOICE PAYMENT' ... TRY AGAIN LATER'. They tried several times to pay over the next few hours...but to no avail. I tried multiple times to send an invoice to buyer...but received the same error message each time.
Several calls and conversations with the 'HELP" desk did not provide any resolution. At one point, because of the invoicing technical issue...Ebay messaged the buyer to pay me directly by an offlline remittance (??), but stated a transfer total to buyer for twice the amount owed to me. I did stop that process from continuing.
The customer and myself were obliged to cancel all items purchased, and then create a separate list with 'one' item to include the expected cost of ALL of items purchased.
This worked provided all items in pending status were first cancelled as being 'unpaid'. THIS IS NOT HOW IT SHOULD WORK".
Beyond that..is become impossible to call anyone in authority to correct this situation.
As a seller, it still remains that I have to pay a percentage fee to EBay for their 'assistance' in arranging the sale to go smoothly.
IT IS NOT APPROPRIATE for a seller (myself in this case) to pay a service fee under such a scenario where he/she has to manage
the whole communication issues and problem resolution. So, anyone know how to 'actually ' contact Management?? Thank you.
