@valueaddedresource wrote:
@commee wrote:
Tonight I went to list a few items and found that instead of zero fee (well under the 250 free listings per month)
there were fees ranging from 1.99 to 5.99?
@commee - were these for auctions? @divwido also mentioned seeing odd fees like this showing when they were creating listings and I think in that case it may have been Promoted Listings Express for Auctions. I'm wondering if that may be what is happening for you too.
https://community.ebay.com/t5/Selling/Ebay-wants-to-charge-me-3-34-for-cents-for-fees-for-a-listing/...
adsteam@ebay tyler@ebay - I know this was brought up in the chat today as well. It seems like some sellers might be seeing Promoted Listings Express fees added in with normal listing fees within the listing flow instead of it being a separate "opt in" feature after the listing has been created like I explained in that other thread.
Can you confirm if there has been a change in the Promoted Listings Express process please?
Hello @valueaddedresource and @commee,
Thank you for bringing this to our attention. Our product team investigated the issue, and we can confirm that no seller was charged a fee if they did not opted into using Promoted Listings Express.
We recently updated Promoted Listings Express to include more ways for sellers to use it. If your item is eligible, you’ll see an option to use Promoted Listings Express in the following places:
- Right after you’ve listed your item on the eBay app
- On the Active listings page of the eBay app, you can tap the Promote it banner
- On the My eBay Selling page of the eBay app, tap the menu next to your item and then tap Promote listing
- In the "Sell it Faster" section when creating a new auction listing on desktop (in the classic listing tool)
During the rollout of this update, a bug appeared that would show Promoted Listings Express fees applied to new auction listings created through “Sell it Faster” in the classic listing tool. This was only a user interface issue, and no one was charged for using Promoted Listings Express unless they purposefully opted into it. A bugfix was rolled out this morning to fix this.
Please let us know if you continue to experience this issue. Thank you for being a valued seller and an important part of our community on eBay.
