Status Code 500, Store > Store Categories Creation Page

[thecollectorswebb]

Store Categories Creation page loads the following page:

"It’s not you. It’s us.
Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages."

I've cleared cache.
I've hard reloaded the page.
I've tried different browsers.
I've tried incognito / private window
Nothing changes this.

For reference this is the page im talking about. The Category Creation page....
Not just looking at my store and seeing the categories on the side.

Either one of the below paths bring up a status 500 page. Not the category management page

[sutterandstpbooks]

Thank you!! That's super helpful.

Best,
Sara

[thecollectorswebb]

@wastingtime101 

I appreciate the suggestion.

I have filed atleast 4 different tech reports now. Even one linking to this thread. So hopefully maybe it is getting worked on. Fingers crossed

[wastingtime101]

I'm sure it is being worked on by now  @thecollectorswebb . A lot of fixes take some time and it can take a bunch of reports before eBay picks up on the problem. The more people reporting, the higher it'll go up the fix list. Hopefully you'll see it working by the end of the week.

[customengravingstudio]

I've already reported this. Store categories is the main reason I created a store in the first place. I'm not getting any sense of urgency from ebay either. We're paying the same price as other stores and we're left at a disadvantage.

DW

[eastlaneave]

Quite a number of reports of this issue

1) https://community.ebay.com/t5/Ask-a-Mentor/I-just-got-an-eBay-store-subscription-and-I-m-getting-an-...

2) https://community.ebay.com/t5/Ask-a-Mentor/Setting-up-Store-Categories-Error-Page/m-p/35310559

3) https://community.ebay.com/t5/Ask-a-Mentor/Cant-add-store-categories/m-p/35320029

4) https://community.ebay.com/t5/Ask-a-Mentor/Unable-to-add-categories-to-my-store/m-p/35319523/thread-...

5) https://community.ebay.com/t5/Ask-a-Mentor/cannot-create-categories-in-my-store/m-p/35317957

6) https://community.ebay.com/t5/Ask-a-Mentor/Store-Categories/m-p/35313676

7) https://community.ebay.com/t5/Ask-a-Mentor/Store-categories-in-new-account-problem/m-p/35308637

8 ) https://community.ebay.com/t5/Ask-a-Mentor/store-category-upload-page-not-working/m-p/35308565

[cdmsinc]

I am trying to setup a new store front and have paid the money they requested.

I get and email that my bank account has changed, they took my money, that doesn't seem to make it work.

I have taken all the necessary steps to be able create new categories and it fails every time I have tried and I have tried many many times.

I always get the same response. 

Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages.

Go to homepage

We need some help here ebay.

[devon@ebay]

---

@thecollectorswebb wrote:

Store Categories Creation page loads the following page:

"It’s not you. It’s us.
Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages."

I've cleared cache.
I've hard reloaded the page.
I've tried different browsers.
I've tried incognito / private window
Nothing changes this.

For reference this is the page im talking about. The Category Creation page....
Not just looking at my store and seeing the categories on the side.

Either one of the below paths bring up a status 500 page. Not the category management page

---

Hey @thecollectorswebb! Thank you for reporting this issue. The Product team is aware of the issue that is impacting yourself and others are are currently looking into it. We apologize about the experience and are working on a solution asap. 

[thecollectorswebb]

devon@ebay Excellent! Thank you so much!

[dhbookds]

@thecollectorswebb 

I saw one report that this was fixed.......... is it working for you now?

[thecollectorswebb]

Sure is! Thanks devon@ebay and the ebay team for getting this addressed swiftly.

@dhbookds Thanks for checking in

[frankselectronics6964]

thank you , I still havent been able to add categories yet to our new store , hopfuly somebody can figure out 

[thecollectorswebb]

It has been working for mine since the 23rd of last month. Are you seeing the same error I was seeing?