Shipping labels won't print

[mestizo!]

When I purchase a shipping label, everything seems fine until I try to print the label. When the print dialog box comes up, the preview is blank. If I print anyway, the resulting page shows the outlines of the shipping label, with no content in the address areas.

If I download the label and open it in Adobe Reader and then try to print it, the same thing happens: I get the outlines of the label, but no information within the label.

If I open a packing slip, I can see the content on the computer, but when it prints, there are only gray lines.

The only workaround I have found to work so far is to download the label, open it in Adobe Reader, take a screenshot of the page, then open the screenshot, crop it to the label, then print it.

This has been happening now for more than two months. I've tried other browsers and have had the same results.

Here's what it looks like:

[eburtonlab]

Try opening the label using a PDF reader rather than using a browser.

If that works, you can set your browser so that PDFs are opened that way automatically.

See here:

https://community.ebay.com/t5/Member-To-Member-Support/printer-won-t-print-return-form-Windows-7/qaq...

If your PDF reader can display but not print the label, check to see if there is any setting for font substitution; you may be trying to substitute a missing font.

[eburtonlab]

See if your PDF reader has a "Print As Image" option under "Advanced" in the Print menu -- that may bypass any font problems.

Otherwise you may want to try to reinstall your printer driver.

[mestizo!]

Your "Print As Image" suggestion works for the labels that have been downloaded, but not when printing directly from the browser. When printing from the browser, eBay's label shows as blank and that's what the printer prints.

So, thank you, partially. It's still an issue with eBay's printing.

[eburtonlab]

@mestizo! 

When printing from the browser, eBay's label shows as blank and that's what the printer prints.

That is where setting the browser to automatically open the PDF in the external PDF reader, rather than inside the browser, comes in. Opening a PDF inside a browser requires an extension or plug-in, which can often be problematic.