Sharing Listing to Facebook Error

[mcdougle4248]

As of this morning, I cannot share a listing on my Facebook business page using the Share link on the listing page. I can use the Store>Social tab to share a listing on my Facebook business page though. 

After clearing the cache and cookies and signing into Facebook, I tried both Chrome and Firefox (Windows 10) with the same results.

This is a screenshot of the error I see

Any suggestions are appreciated.

[valueaddedresource]

@mcdougle4248  @tavman  I see there is now a banner alert on the Social page, but it doesn't exactly say the same thing devon@ebay said.

Is it an "outage" or intentional change on Meta's side that eBay is still trying to figure out how to meet the requirements for? 🤔

[mcdougle4248]

@valueaddedresource 

Interesting.

Well, at least there is a banner now so Sellers know not to try to mess with their Facebook settings to try and figure it out.

Since I rely heavily on "external" page views to get my items viewed I played around this morning and figured out this workaround.

1. Sign in to your FB Business page.

2. Open a listing page that you want to share on your FB Business page. Copy the URL

3. Go to your FB Business page and begin to create a new post. Paste in the copied URL.  The main photo from the listing and the clickable URL link will automatically populate to your post. Add any text you want and post.

A bit time-consuming, but for me it is worth it.

[mksports03]

Our share page just stopped allowing us to share with our facebook page, went away and still not back.

[mcdougle4248]

@mksports03 

I am still having the same problem, too. At this point, eBay has not given an estimated timeline for a fix.

I am taking the steps I posted above to share my listings on FB.

If you discover a better workaround, please let us know.

[mcdougle4248]

I was just able to relink my FB business page on the Seller Hub Social page and create a post that was successfully shared on my FB business page. Fingers crossed this fix will "stick".

I still cannot share from the listing page, but heh this is a step in the right direction.

[mksports03]

Now we can't share to facebook at all using the share button, nice job ebay, could they ever just fix something?

[mcdougle4248]

@mksports03 

I cannot share my listings on FB using the share button, however, I was able to relink my FB business page on the Seller Hub Social page and can share to FB from there. Have you tried this?

[mksports03]

That is one way to do it, but is slower, instead of us sellers doing the work, eBay should get hold of Facebook and fix it right.  It gets frustrating trying to fix their errors doesn’t it?

[mcdougle4248]

@mksports03 

Yes, I agree with you that whatever is going on between FB (Meta) and eBay should be fixed by now. Unfortunately, the fix does not seem to be coming any time soon and that is frustrating.

[mrcj*collectibles]

I discovered this by accident which works every time for me. Switch to Facebook Profile then try again. 

[mcdougle4248]

@mrcj*collectibles 

Sorry to sound like a dummy, but where are you switching to Facebook Profile?

[paulibeverlyhills]

Hi--having exact same problem but receiving different error message.  I tried to put 4 listings on share--two different ways-and response was error message saying the FB app is NOT active. This has been happening for past few days. I assume some kind of glitch, but FB is important to me, so hope that the problem soon resolves. Thank you for posting as now I know it's not just my issue--I tried the automated system, but gave up as the issue is not in their field of choices. Happy sales to you....

[paulibeverlyhills]

Hi-Just now noticed here that similar stuff was happening in 2023, but I am reporting this issue for the first time now on 2/l4 /24, so does that mean that the issue is still unresolved 4 months later, and now we can't list our treasures on FB? I hope that's not true. If any of management is reading my post, please update me & anyone else affected. Thank you.

[mcdougle4248]

@paulibeverlyhills 

I never regained proper use of the Share button on listings pages. It will only allow me to share on my personal FB page, which does not work for me. I do not want to spam my family and friends. I have a business FB page that is linked to eBay, but the option to share on my FB business page disappeared last year and has not come back.

Up until yesterday, I was having success sharing from the eBay Social page to my FB business page. Yesterday my eBay social page https://www.ebay.com/sh/social  displayed an error that said my account lost its connection and I needed to relink my account, however, I can not successfully relink to FB.

I reported the issue to eBay customer service today. 

[mcdougle4248]

devon@ebay 

Would you please check to see if we are experiencing the same issue with Facebook (Meta) API requirements as we encountered last year? Or maybe this is a new issue?

I lost my connection to FB yesterday near the end of auto-posting listings from the Social page and am unable to relink. Here is the error I saw yesterday (the error has since disappeared).