mam98031 • Volunteer Community Member • Buyer/Seller since 1999
- last edited on by
kh-brendonm
I have received an automatic email from EBay regarding my "high return rate."
I want to make sure EBay knows that some of the returns I had were ruled on my favor (i.e. the buyer did not returned the item). So, I can't control how many people decided to scam me over.
- Case 1 did not return the item, thus the case was ruled in my favor.
- Case 2 I refunded the buyer as a courtesy despite the item was in the Men's section when i purchased it at a thrift store.
- Case 3 I provided a partial refund despite the buyer's ridiculous claim that the item did not include whatever the "soccer tag" despite my listing description that it might not include all tags (at least I do guarantee price tag) to prevent unauthorized store returns by my supplier.
I gave partial refunds simply for courtesy, and now EBay tries to charge me more because "I didn't do my job right?!" I know at least one of them is just ridiculous because the buyer did not return the item and the case was ruled in my favor, but it still triggers that "High item not as described rate" email. I am 1 case away from not having to pay for the 4% additional final value fee penalty that will be imposed to my account beginning the next billing cycle. EBay is now giving buyers more power to put sellers in jeopardy by pushing their "Item not as described returns" rate to the roof and make them pay 4 additional % for final value fees. It's crazy. The metrics is not even count toward how many cases it rules against me, but how many cases it was OPENED against me, whether the cases were ruled in my favor or not.
Some sellers circumvent this issue by issuing partial refunds without going through the system. Is EBay that money hungry that they want higher final value fees on categories that I sell? Are the additional final value fees already applying on my listings? Please adjust the "Item not as described returns" percentage to reflect the actual rate" and make sure I do not have to pay higher amount of final value fees.
@jasoheat_0 wrote:Shipping is apart of my selling fees , Just as they are apart of my sales that I get charged 10% on , then you add PayPal fee increase and the fact that I can not afford to give remorseful returns for free I lose my trs ...... now this metrics thing is killing me more than half of my returns are fraud and I have 2 more in the pipeline fraud as well just got one back “ exactly as I described “
It shouldn't be. That is a separate cost and not one that is controlled by Ebay. No matter where you sell on the internet you have to ship your items. That is a cost of sale but not part of the fees Ebay charges. That is why your percentage was so inflated and doesn't give you a true picture of what your Ebay fees are. Ebay fees are just that, the fees Ebay charges you for selling here. Nothing more, nothing less.
Your shipping costs, packaging materials, product costs, etc are part of your cost of sales, but NOT part of the Ebay fees charged. They are separate things.
PPs fees haven't increased. They have started not refunding fees when we process refunds, but that isn't a fee increase they are still 2.9%. But yet it is an additional cost that is new to all of us. They also are not part of the Ebay fees and should be in that figure either.
@jasoheat_0 wrote:
when ebay tells me and charges me 10% of my shipping fees as if they are apart of the sale well there you have it, oh FYI the other competitor is a total around 35% including shipping and they ship then i consider ebay expensive as i am getting less and charges go up, so ebay needs to reflex and look at the charges as this affect a sellers( this includes shipping as some competitors provide this in with there service) bottom line ..... not to include the new service metric fees that in my opinion are comeletly flawed as i just received another 2 fraudulent returns from long time ebayers (( that know how to work the system ) , and the reps say there is nothing we can do so as fairly new to ebay ( with my own account ) this year as fees go up i must rethink my position as a seller
The FVF on shipping has nothing to do with the Service Metrics. But I'm with you, I don't like it either. I also don't like it when I'm charged a FVF on shipping on the other sites I sell on, but they all charge it. I still don't like it, but Ebay isn't the only site that does this. Its a pretty normal thing for this type of site.
I'm sorry you are finding Ebay more expensive than other sites. For me, I find that Ebay is less than other sites overall and I get more traffic and sales here than on other sites. But I am only speaking for myself. I can see that your experience is different.
For small sellers they won't get in trouble with the Service Metrics as the penalty fee does not kick in unless you have 10+ INAD return request in one category in the past 12 months. So hopefully your return rate is no where close to that. And now with the new Seller Protections that started for TRS members October 1st, it should help you stay away from that number in the future if you get buyers that abuse the return system.
As long as you take the steps required in the new Seller Protections, it should help you in the future.
Selling fees haven't been raised this year. Well except in books I think. There may have been another category that I've forgotten about. So I'm not sure of what fee increase you are speaking to. Would you please clarify.
@jasoheat_0 wrote:
i believe its ebays way of getting there GMV back up , because when your metrics ... (i have 1 item not arrived on time ( USPS issue not me i might add ) this puts me at .17 but my peers are at .10 WHAT that is crazy how am i graded fairly there i am almost double my peers with one item issue( not my fault ) ), anyways i will have to list more items to get my service metric numbers down . this is why believe there doing service metrics ( fyi there GMV is down by 8% in the usa ) . Another point we are graded on things we have no control over ( or very little ) USPS issues on delivery time and FALSE fraudulent items not as described . I recently got 2 returns from seasoned Ebayers one 6 year and the other 9 year veterans on ebay , both fraud and i was denied and my metrics go up ........... well ebay my listings are going DOWN , just like the appalling customer service i receive when i call , which has a lack of consistency and over sight
It has nothing to do with GMV. We can all list 100's or 1000's of new listings, that doesn't affect GMV. You have to sell something for it to affect GMV. Besides the Service Metrics isn't a new policy. It didn't start in the 4th Q of 2019. It is a policy that is over 2 years old.
As to your return requests you got. From the moment an INAD is filed it counts in the Service Metrics. The outcome of that INAD makes no difference for the Service Metrics. It is just the mere fact it was created by the buyer that matters. Reason or outcome plays no part in the Service Metrics for an INAD.
BTW since you say you were "denied", my guess is you tried to fight the request for returns and had Ebay step in. That is NOT a good idea for sellers these days. Ebay will rule for the buyer and because you asked Ebay to step in, you will get a Defect on your Dashboard and you won't get your FVF's refunded. It is unfortunate, but you just need to process the claims. That is in your best interest until Ebay improves the system.
@jasoheat_0 wrote:so listing less or more will not have an affect on GMV ...... no if there is less product there will be less sales which mean less GMV and vice versa( that's a fact Business 101) not to be rude but you can not sell more if there is not more listings , economics finance major , and NO i did not ask ebay to step in before item was returned , i accepted the returns ( as we have to or then we get the DING ) and then when it came back and it was OBVIOUS that they were SCAMMING me i called ebay then they denied ... please ask before you ASSUME . and per your statement . " It is just the mere fact it was created by the buyer that matters. " SO FRAUD IS INCLUDED and grading HA what a joke i have 1 item hasn't arrived and yet( buyer sent undeliverable address AWERSOME) i am know more than double my peers ................. FAIR i think not as we are also graded on volume( there is none there and NOBODY can explain it ) .
2 years ago they were not fining us on METRICS
That isn't what I said. I get it that you are angry or upset, what you portrayed as something I said is incorrect.
There can be less products on Ebay and yet the GMV can go up. GMV doesn't measure how many items sold but the $$ value of what sold. So 10 items at $100 adds more to the GMV than 20 items at $5.
Hi everyone,
Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.
Thanks.
