Refund keeps failing

[thesimplestuff]

I settled for a 60$ partial refund and now the site keeps crashing when I try to submit it. When I click on the button it says payment failed and when I click on add payment option it redirects me to a page not found page. For added context, the total original purchase amount is still being held in my funds. Could this negative balance conflict with my ability to send a refund or do I have to add another bank/credit payment option to my account.

[kensgiftshop]

While the funds are being held, you'll have to pay the refund.

Have you tried a different browser to add a payment source.

[thesimplestuff]

I tried in Edge and it still didn't work 

[thesimplestuff]

My apologies for acting rash and for letting anger get the best of me. I just submitted the refund through Google Chrome and it worked perfectly fine.