Quantity Available Missing on Listings

[carmurr]

The quantities available are missing on the listings.  I sell fabric by the yard & quantity available is very important.  It's missing on the listing view & also on the listing page when it sells.  Please fix it!

Thanks

[pacificscentworks]

For me, the quantity is missing when viewing on my computer (classic web is the term now?).  When I view my listings using the phone app, it displays the correct quantity.

[kensgiftshop]

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@wastingtime101 wrote:

Are you on classic web (computer) or mobile web (tablet/phone) @pacificscentworks @kensgiftshop  when the quantity is missing?

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PC, using latest FireFox.

[wastingtime101]

There are 3 versions of the site: classic web (computer), mobile web (browser on phone/tablet), and the app (app on phone/tablet).

When problems come up it helps with diagnostics to say which platform you're using, and drilling down even further to say which app (Android or iOS) or which browser as sometimes problems are specific to a browser or platform.

[wastingtime101]

I'm thinking this is another test.

See this thread from last August kyle@ebay for feedback the last time eBay tried to make this change:

https://community.ebay.com/t5/Selling/Quantity-of-items-available-and-number-sold-in-a-single-listin...

I'm confident in saying all of that feedback still applies.

It's such a terrible user experience.

[pacificscentworks]

Totally understandable on providing as much information as possible. Thank you for breaking it down for this old lady! 🙂  When I view it using a computer (classic web) using either Firefox Mozilla (latest version with all recent updates) it does not display correctly. Same with Microsoft Edge.  Using the app on my phone (iphone/iOS) it displays correctly.  Thank you again for your kindness!

[carmurr]

This Does NOT work.  It's still missing.

[wastingtime101]

I don't understand your post. What does not work?

There is no current solution as eBay has to make a change on their side. But I'll repeat my above advice to click the ? icon on the lower right side of the listing page and "report technical issue" because the more reports eBay receives, the more attention the problem will get.

[kyle@ebay]

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@wastingtime101 wrote:

I'm thinking this is another test.

See this thread from last August kyle@ebay for feedback the last time eBay tried to make this change:

https://community.ebay.com/t5/Selling/Quantity-of-items-available-and-number-sold-in-a-single-listin...

I'm confident in saying all of that feedback still applies.

It's such a terrible user experience.

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Hey @wastingtime101 thanks for the tags.  While I'm not sure if this is a test or not, I agree the feedback still applies, for sure.  I will pass that along to the appropriate teams!

[pacificscentworks]

FWIW, I wanted to update/report that this particular problem has been fixed for me!  Thanks again to the kind souls who pitched in to help.......and, of course, to eBay who fixed it!