Please verify yourself to continue

[mr_zetec]

"To keep ebay a safe place to buy and sell we will OCCASIONALLY ask you to verify yourself. This helps us to block unathorised users from entering our site"

This annoying message followed by a "captcha" then my sign in, then another "captcha" then a form resubmit and I'm in, EVERY TIME. Ebay has been such a pain in the backside to sign in this week I did all my online shopping on Amazon instead. 

In the many years I have been a member of Ebay, I have never known them to react to problems quickly (or sometimes at all).  Can someone at Ebay tell me when this login palaver will end or if we will be tortured with it indefinately?  

[viccham_12]

this is Vickie chambers I am trying to see when my car is going to get to me I have payed my insures money for it to be delivery to me my number is 9318027944 please give me a call

[eburtonlab]

@viccham_12 

this is Vickie chambers I am trying to see when my car is going to get to me

I am sorry, that is not how eBay works. It sounds like you may be the victim of a scam. eBay does not rely on users finding ads on Facebook or Craigslist and sending contact information to a seller. Likely the seller sent a phony "invoice" that appears to be from eBay but is not, asking you to pay with gift cards to have the vehicle shipped to you for a free evaluation period.

eBay has no warehouse and does not ship vehicles. eBay does not handle such transactions or provide "vehicle protection orders". Scammers often promise those things, though. Any phone number you may receive on such an "invoice" does not connect to eBay, but to the scammer.

Anyone that asks you to purchase gift cards or to send card codes to them to complete a transaction is trying to take advantage of you. Anyone asking for a gift card is looking for a gift at your expense. Once anyone else knows the code, your money will be gone and you will have no recourse.

See here for some info about such scams:

https://pages.motors.ebay.com/buy/security/index.html

https://www.fbi.gov/scams-and-safety/common-fraud-schemes/online-vehicle-sale-fraud

The only way to purchase a vehicle on eBay is to sign in to eBay.com, find the vehicle on eBay and complete the checkout process on eBay. You may have to pay a deposit. Then you typically meet the seller to inspect the vehicle and pay the seller and take possession of the vehicle and title.

If you encountered an ad on another site, contact that site to have the ad removed. eBay is not involved with any ads listed on sites other than eBay itself.

[9sammy9]

Hi,

I set the URL as you have specified and it did let me log in.

However, it logged me into eBay.com and not eBay.co.uk and thus all my currencies on the site were displayed in dollars.

Is there any different URL to insert so that I can successfully log into eBay.co.uk ?

Thanks

[eburtonlab]

@9sammy9 

Try this link for the UK sign-in page:

https://signin.ebay.co.uk/ws/eBayISAPI.dll

Almost all of the sign-in links I have seen send you to the same page, or an alternate page that looks the same:

https://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn2

or possibly this:

https://www.ebay.co.uk/signin/?sgn=reg&siteid=0

[glasgow*123]

I have had this problem on my Chromebook for the last month, but I can access eBay on my iPhone without any difficulty. I seem to be in the 'I am not a robot' ( not sure how much shopping robots do) and get fire-hydrants, cars and pedestrian- crossings : I am fed up with it. Tried to contact eBay but only online help and then no opportunity to explain the problem. The closes was 'Changing my password-which I did.  I manged to get in -for a moment-and then it showed my purchases in $ not £, when I changed this it was back to 'verify you are not a robot'.

So I have been buying from Amazon, at least when there is a signing-in problem a code is sent to your mobile-why can't eBay do that and leave counting the cars to the robots?

[eburtonlab]

@glasgow*123 

If your prices are all displayed in dollars, that means you are on the US site, not the UK. Try signing out of the US site and using the UK links in my previous message.

Or try using a different browser such as Firefox. Read the rest of the thread for some other suggestions if you are still having problems signing in.

not sure how much shopping robots do

Robots do not do much shopping, but hackers use bots to try different passwords to break into other users' accounts, so by asking to identify pictures or slide a puzzle piece, eBay is preventing those bots from breaking into your account, and making it harder for hackers to use those accounts to defraud other users.

[skyway91]

ebay , like youtube is blaming it on corona.
No, you can't ask how or why, just accept it .
It's just like accepting Bill Gates as thee leading medical authority.

[glasgow*123]

Thanks for that but still having the same problem having cleared my browser and logging in ( or trying to) through eBay u.k.. and I don't dispute that making it difficult for fraudsters to hack into accounts is part of eBay's job,. My problem is that having 'proved' (many times) that I am not a robot,by their process, I still can't get in therefore it's problem of eBay's whether shoddy programming or careless monitoring of their security.

My concern is not just with the 'corny' photos they use but they just they don't work, which makes me wonder how secure their 'security' really is.

But many thanks for your response but I'll stick to Amazon till I can contact eBay after things have settled down.

Regards,

Robert.

[glasgow*123]

I agree, thay would have blamed it on Brexit if the virus had not arrived.

[caprose1]

I find this extraordinarily annoying. Having to play their little puzzle game every time I want to check on a purchase. I had been refusing to play and logging in over and over until the puzzle page didn't show up. But today I tried about 20 time and it kept popping up.

My user name and password is my verification. I would rather have eBay force me to change my PW at regular intervals than this.

I have complained to eBay about their policies before, but I can't seem to find where to do so today.

[mofoautolycus]

This "feature" began to annoy me so much I decided I need to try and figure it out. I primarily use Firefox to log into eBay and I have it set to auto-clear my cookies when my browser closes, so obviously I would have to re-test every single time I sign out and restart my browser, then log back in (I have ebay.com in my clear-cookie whitelist already). From the uBlock Origin and Noscript add-ons, I can see that the test is coming from geetest.com. I added that domain to my Firefox whitelist and so far it seems to be remembering that I passed the verification test. Hope that helps someone!

[lettervanman]

I have a similar problem and eBay can't seem to sort it out. I can sign in using my MacBook or iPhone but with iPad using the same details it just goes into the verify loop. I have tried everything on the iPad, clearing everything in the cache etc but to no avail. If I use the option to sign in with facebook it will work but I do not like using that. I just want to log in to eBay on my iPad directly.

[cardboard_walls_sports_cards_plus]

I love when they say they're doing this to protect us!? when all in all the truth is they're doing this to cover their own butts not ours and they make it harder and harder and harder and harder over the past two years eBay has lost 61% of its customers because of this nonsense all of the help in contact has been shipped to India and have been people can understand what you're talking about eBay needs to be fixed!

[eburtonlab]

@cardboard_walls_sports_cards_plus 

If you do not like the sliding puzzle, you should be able to choose an audio alternative that reads aloud a series of numbers that you can enter instead.

Some browsers seem to require more verification than others, so you may want to consider trying another to see if that works better for you.

There are many things you may be doing that will ensure that verification is needed every time, such as deleting your eBay cookies when closing your browser, or using a new incognito or private browser session. It may be possible to minimize the number of times you sign out to cut down the number of times you have to sign back in and verify.

[mofoautolycus]

Turns out my workaround above (I clear cookies on browser exit, use uBlock and Noscript add-ons) stopped or never really worked for my sessions. So basically I'm back to having to painfully try to solve this puzzle every single time I use eBay. I just posted in another relevant thread: https://community.ebay.com/t5/Selling/I-am-not-a-robot/td-p/30403800/ with a potential workaround. This was also interesting: https://www.reddit.com/r/Ebay/comments/ihyanm/captcha_change/.