10-18-2025 07:30 AM
Maybe this has already been reported, but at least on my performance screen, my organic listing views are not tabulating. Anybody else have this issue? Hoping this is just a technical issue and items in my store can still be seen.
10-18-2025 08:29 AM
I noticed this as well.
There are no organic views today or external views.
Only promoted are showing.
This does not happen 99.999% of the time.
10-18-2025 08:53 AM
Same issue. Have zero impressions showing on desktop and the same number of impressions for the last 4 hours showing on mobile app.
10-18-2025 11:16 AM
Same. Just had two "send offer eligible" items show up on my dashboard, neither of which are being promoted, but all of my views today are supposedly promoted views. Organic views have been showing up as promoted for at least two days now.
10-18-2025 12:18 PM
Same , Hardly getting any impressions or views at all. My store had been very consistent all week until today. I was getting 70-120 views a day and then today only 2 all day so far. I was worried the algorithm was punishing me somehow.
10-18-2025 02:06 PM
Mine as well, same problem. I reported it so the cs rep said he input an IT request to check this.
10-18-2025 02:07 PM
Never happens to me. I always have listing impression numbers, its never zero, especially 14 hours into a day.
10-18-2025 02:18 PM
Same. Impressions, views, all of it is at about 5% of normal. Just came here to see whats going on.
10-18-2025 03:28 PM
Thank you for reporting!!
10-18-2025 05:32 PM
Make sure you are reporting this glitch to eBay by clicking the ? At the bottom right of the traffic page.
10-18-2025 05:51 PM - edited 10-18-2025 05:52 PM
Same issue for me as well. I reported to eBay customer service, but they indicated they have received no reports of this. Worried I was getting throttled
10-18-2025 06:21 PM
Same here….
10-18-2025 10:33 PM
Same here. I was also unable to get past the chatbot gatekeeper to speak to an agent. It has always been a difficult task, but today it seemed impossible. Is there some kind of limit x# of agent calls per some time period that a user is limited to? Thanks
10-19-2025 05:42 AM
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
10-19-2025 08:43 AM - edited 10-19-2025 08:46 AM
My actual traffic graph stopped 2 days ago (last traffic on graph 10/16). I don't normally look at it so I don't know if there is some delay in reporting. Is it normal to not show 2 days (now 3). It says "real time" but yet says 72 hours to reconcile. on that graph?