Orders not showing

[zarzuella]

I just downgraded my store from Premium to Basic, and now when I open the Orders tab in Seller Hub and select Orders Awaiting Shipping the page is blank - nothing showing.  As per emails I should have 6-7 to ship.  Help?

[berserkerplanet]

Really guessing here, but when you downgrade like that you lose Selling Manager Plus access, and maybe the links on your eBay Seler Hb page don't reflect that change.

Can you see your orders on the classic My eBay Sold page here:
https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextSold

I also use the old Seller Hub orders page here:
https://k2b-bulk.ebay.com/ws/eBayISAPI.dll?SalesRecordConsole&currentpage=SCSold
(I opted out of the new page and this is the Selling Manager, not Selling Manager Plus version I believe)

I think this is the new SH Orders "experience":
https://www.ebay.com/sh/ord/?filter=timerange%3ALAST90D%2Cstatus%3AAWAITING_SHIPMENT
or this
https://www.ebay.com/sh/ord/?filter=timerange%3ALAST90D

[cescosolutions]

I just had this same problem, so I'm going to leave a comment for others who come after us.  I downgraded my subscription back to Basic, and that's when the orders stopped showing up.  So I went back to Selling Manager Pro and they reappeared.

[ki_307]

Similar issues here. I just got slammed with 7 LATE orders that didn't show up at all until today. I had everything packed and shipped as of Friday, and now I show items late that should have been mailed no later than that date... eBay needs to get on the ball, and don't get me started on that horrible "new" shipping page. 

[kh-stanley1]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.

Thanks.