Oops, we had a technical hiccup

[iitree52ii]

Ordered two GPUs and a motherboard from a Japanese seller July 1st (7/1/2023). Seller was banned the day after (items were never shipped). Estimated delivery dates on all 3 items are July 11th - July 14th. "I didn't receive it" option unavailable in Purchase History. Contact Us > Select Item > Get help with an item that hasn't arrived produces an error.

Not an uncommon problem. Not in pinned known issues message (Ctrl + F "hiccup"). https://www.valueaddedresource.net/ebay-item-not-received-return-requests-hit-technical-hiccup-snag/

Edit: the app also doesn't have the I didn't receive it" option.

[iitree52ii]

Ah I see how the workaround works now.

In the app, burger menu icon > Help (at the bottom) > Select Item > Get help with an item that hasn't arrived.

Works for me, yay.

[wastingtime101]

Good to hear the app worked for you @iitree52ii . 

Anybody else having this issue that doesn't have access to the app can contact customer service through chat or callback here:

https://www.ebay.com/help/contact_us?id=4002&st=10

Ask them to add your account to ALERT14812 (that's the tech ticket number for this problem) and they can also assist you with filing the claim.