Hi everyone,
We are still having issues with getting a Sale Event + Markdown to work on our account. We will start a Sale Event + Markdown and after 4+ hours, the sale does not appear to be working. We see some of the listings have been marked down but the stats show:
- Promotion Sales 0
- Sales Lift 0
- Average Order Size 0
Usually when we start a sale, we immediately start seeing sales rolling in - the cha-chings are very consistent. However, we cannot seem to get the Sale Event + Markdown to catch and work for the last several months. According to our records, we started experiencing this issue starting July 1.
Since we cannot get the Sale Event + Markdown to work consistently, we have been offering Coupons. But do not see the same results when running a Sale Event + Markdown.
As you can see, we immediately delete data but keep historical data in a spreadsheet. So, we have historical data from the last year showing how well our Sale Event + Markdowns work.
Another thing to add, some individuals in the forums were saying they "copy" the Sale Event + Markdown when it does not work and that usually gets the sale to work. We did use that for a few times and it seemed to be a work around. Now, we have started 3 Sale Event+ Markdowns and none of them are working.
Is anyone else seeing this issue? Adding a few photos to show what we are seeing.
@hk-resale wrote:
elizabeth@ebay devon@ebay @aqeeqsouq It looks like the Sale Event + Markdown is trying to work. We are at least not showing 0s for the Promotion Sales and Promotion Lift columns. But it seems like the numbers are pretty low or not being reported. Any thoughts?
Good morning @hk-resale. I'll get the ticket reopened with this info, to see what info the team can provide. Once I hear back, I'll be sure to touch base.
Elizabeth,
elizabeth@ebay Thank you for re-opening the ticket. Just adding more information for the dev team. We are still struggling to get a Sale Event + Markdown to work. Here is our current promotions:
Also including our internal historical data for the previous 27 Sale Event + Markdown we have ran:
Thank you for any help you can provide.
elizabeth@ebay @aqeeqsouq devon@ebay
Touching base to share we are still having a conflict when using a Coupon and trying to run Sales + Markdowns. See below screenshots.
Any updates or work arounds?
@hk-resale wrote:
elizabeth@ebay @aqeeqsouq devon@ebay
Touching base to share we are still having a conflict when using a Coupon and trying to run Sales + Markdowns. See below screenshots.
Any updates or work arounds?
Hmmm, I'm disappointed to see this is still happening @hk-resale. Let me get in touch with them again, and provide this new screenshot. Once I hear back, I'll be sure to reach out.
Elizabeth,
Touching base with an update as of 01-23-2023:
Still having issues getting our Sale Event + Markdowns to work.
