A couple days ago I noticed a revision was made on one of our listings on Oct. 3. That is a Saturday. We are closed on the weekends. Then I noticed it was shipping terms that had been changed. We use GSP. I'm sure there are times when GSP needs to make changes. I just thought it interesting that it would show up under our revisions.
So, since the phones closed down early again, I opted to chat with CS with, what I thought, was a simple question: If GSP changes, for example, the regions they ship to, will it show up as a revision on my listing?
OMG!!! 2 hours and 4 associates later I'm screaming at my computer (knowing perfectly well they could not hear me).
I understand what they were telling me, that the account holder is the only one who can make changes to a listing. And it didn't help my case any when they said the change came from my same IP address.
However, two facts can't be denied: We're closed on the weekends. And even if someone was here, they don't have access to my computer. You could tell they were sure I must have made the change and didn't remember. I think I would remember if I was at work on a Saturday.
The second thing, and this was confirmed by one of the agents, the changes made were ship to locations. I have no control over that. That's GSP. I can't make those changes. I had a tough time getting this through to the second agent I was chatting with. At one point, it was like I took her hand and step-by-step walked her to the point I was trying to make. At the end, it felt like that Star Trek episode where they confused the computers to the point of them over loading. "Does not compute! Does not compute!" (Boy, did I just age myself...) So, she transferred me to security.
Security didn't even want to talk to me. There was no unauthorized activity on my account. "Then how do you explain...?" Nope, unh-unh. She needs to send me back to selling for my listing concerns. "Aren't you concerned that a change has been made to our listing that we did not make?" "There is no indication that your account is tampered" "Yet, a change has been made that we did not make." "... Since we have no access to your physical computer, we can't validate who made the change. But definitely it is not a hacking activity" (in other words, I'm a stupid idiot who can't remember what I did last Saturday) "And definitely, it did not come from us." Next thing I know, a new associate is on the line. I had been transferred back to the beginning!
I was sooo **bleep**. She was so convinced that it was a change I made, she wasn't even listening. I'm the customer. I should have been given the benefit of the doubt. Good CS would have listened then worked with me to see if we could find a way that this could have happened.
I'm sorry. I really needed to vent.
Now, for you computer nerds out there... If GSP needed to change their ship to locations, however no ones supposed to make changes to our listing but us, how would they do it? And would it have to be done in such a way that it appears to come from my IP address?
Can anyone explain how this could happen?
BTW, I found other listings with revisions where the ship-to locations were changed. So... Is it me??
