Not able to reply to feedback

[lisandrabefit]

I see I'm not the only one who's had a problem with not being able to reply to feedback. I don't recall if I've posted here before, but does ANYONE on eBay's techie staff actually reply/respond to seller issues or is this simply a dumping ground for yet more unaddressed issues? SMDH 😕

[eburtonlab]

I have seen one or two similar posts recently.

Any difference if you try another browser?

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Feedback-reply-is-not-working/m-p/32133827...

If eBay folks are reading here, they are not responding, aside from making the occasional announcement or weighing in on a policy question when specifically called upon to do so. This board is primarily for users to ask and answer questions, offer suggestions and tips and share best practices.

[eburtonlab]

I just tried replying to feedback and got similar results -- page reload. Tried a couple of browsers with similar results.

Then I tried using a private browser window in Firefox, and clicking on the reply link produced a pop-up with an entry field:

That might indicate that clearing eBay cache or cookies could help. If not, try a private or incognito browser window as a workaround to see if that allows you to leave a follow-up to your feedback.

[stacy_pme]

I cleared browser history and cookies, and it worked for me!  Thanks for the recommendation.  I had just cleared my browser history a few days ago to resolve another issue.... so I didn't think I'd have to do it again!  😕   

The ONLY good thing about this is that we can help each other with getting around the issues, until they are fixed 😛

[stacy_pme]

This solved it for me -clearing browser and cookie history!  Thanks!