cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Purchase History Page Problems, Contact eBay Errors

On the buyer side, I recently got a "new and improved" version of the Purchase History page. My url looks like this:

https://www.ebay.com/mye/myebay/v2/purchase

 This new Purchase History page is a mess. Beyond difficult-to-read formatting and missing important information, it's just not working. Under the default "All Purchases" view, it does not show my unpaid items at all. When I click the "Unpaid Items" tab, I get an "Orders Processing" section that just says "No orders were found." Now the only place I can find my won but unpaid items is to go to the shopping cart. (I won around 40 auctions so far today). And even with the shopping cart, I have to F5 force refresh to get items to show up. When a seller sends an invoice (which half the time I don't get the invoice emails from eBay), the items disappear from the shopping cart until I force refresh, then they will show up under "the seller sent an invoice for these items."

There is a link on the Purchase History page to  "Tell us what you think." I filled that out to report these issues, but when I submit the form, I get a "Bad Request" error. I tried several times on different browsers, and removed all special characters from the message, and still get the error message. Here are examples of the error message:

Bad Request
Please contact your administrator with the error code: 0.1e497268.1662078823.69afd5ae


Bad Request
Please contact your administrator with the error code: 0.1e497268.1662078870.69b147e8

So then I attempted to chat with eBay to report these issues, and I get this message:

You've exceeded the number of requests allowed in one day. Please try again tomorrow.

So now I'm here. I have looked all over for a way to revert to the previous version of the Purchase History page, but I haven't found any option for that. This is very frustrating.

Message 1 of 4
latest reply
3 REPLIES 3

New Purchase History Page Problems, Contact eBay Errors

Does the old Purchase History link still work for you?

 

https://www.ebay.com/mye/myebay/purchase

 

How about the Orders section of the Summary page?

 

https://www.ebay.com/mye/myebay/summary?filter=year_filter%3ALAST_60_DAYS&displayState=UNHIDDEN&page...

 

Message 2 of 4
latest reply

New Purchase History Page Problems, Contact eBay Errors

The old Purchase History link redirects to the new page.

 

The Orders section of the Summary page produces a "Sorry, something went wrong. Please try refreshing the page or try again later" error, but the Unpaid Items and Unpaid Invoices sections at the bottom are loading. Thanks for the link!

Message 3 of 4
latest reply

New Purchase History Page Problems, Contact eBay Errors

It sounds like eBay is rolling out a new purchase history page in stages. I can still see the old page, but that may soon be replaced by the new page for me as well. I hope that eBay will work out the kinks in the new page before the roll out gets any further, though.

 

Thanks for posting the link to the new page.

 

Message 4 of 4
latest reply