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Missing Store Categories !!!!

Store Categories are not showing up on my listings.

Does anyone know how to notify eBay Techs about this problem?

This will surely hurt sales.

Is anyone else having the same problem?

Thanks, Amy

Message 1 of 15
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Re: Missing Store Categories !!!!

Thanks Techs - Problem is fixed !

View Best Answer in original post

Message 8 of 15
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14 REPLIES 14

Re: Missing Store Categories !!!!

STILL MISSING
Message 2 of 15
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Re: Missing Store Categories !!!!

Hello! 

 

This is what I see when I view your store links

 

Navigate to your store:

clicked on> amyo48 > the blue icon -storeDoor> go4oldwhatnots(storename)

http://stores.ebay.com/go4oldwhatnots

I see categories listed.

 

Another way to navigate to your store:

click on >amyo48 > items for sale

there's a different store layout

https://www.ebay.com/usr/amyo48

I see no store categories in this layout

To add categories,be  signed in to your account,

get on that items for sale page

and click on>  Manage My Store(button) the right upper page corner

On the manage my store page> left hand side of page

Headings >Store Management>Store Design>Store Categories

Click on store categories and add your category titles/subtitles from that page,

click on the "save" button, to save your entries/changes.

 

Hope this is the fix that works!

 

Message 3 of 15
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Re: Missing Store Categories !!!!

Thanks, but I have had lots of categories for years.

Once before this happened - eBay glitch.

So I am waiting for them to fix this  technical problem.

Message 4 of 15
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Re: Missing Store Categories !!!!

categories won't show up unless there is a listing in them......so where are the listings that should be in the missing category?

Message 5 of 15
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Re: Missing Store Categories !!!!

Yes that is correct.

But I have many listings in many categories.

If you click into my store you will see the category list.

But when viewing an item only one category is showing and that isn't even the category that the item is in!

Message 6 of 15
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Re: Missing Store Categories !!!!

TECHNICAL ISSUE - PLEASE FIX !

 

STILL MISSING !

Message 7 of 15
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Re: Missing Store Categories !!!!

Thanks Techs - Problem is fixed !

Message 8 of 15
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Re: Missing Store Categories !!!!

TECHNICAL PROBLEMS

 

Missing again.

Also no Page Views listed under Listing Info.

Also no store colors.

-

Techs -

the store owners are not getting what they are paying for.

Please fix these on going problems.

Thank you, Amy

Message 9 of 15
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Re: Missing Store Categories !!!!

Ive called ebay 5 times to report all my store catagories are missing from my store front, shows 0 listing except for the 4 at the top. Each time ebay rep says its a glich in thier system and someone will get back to me. This has been going on for over a month. My listings show on the listing page and the manage store catagories page but not on the store page?? This makes it very hard to promote and market my products. This has been broken far to long, I think ebay should not charge us the full monthly payment amount as this problem affects our sales.

Message 10 of 15
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Re: Missing Store Categories !!!!

I’m having the same issue for months now

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Message 11 of 15
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Re: Missing Store Categories !!!!

I have had this same problem since Oct. I've contacten ebay at least 4 times about this and I was told the categories show up on their end and I need to clear cookies. I cleared cookies on Chrome and also Microsoft, also cleared cookies on the ebay site and I still have the same problem and now when I go in to active listings to try to market a product my cursor immedient clicks off. I'm Having this problem only on ebay. I have the same problem on both my desktop and laptop.Im thinking about taking my computer to The geeks but don't want to pay for this problem since I know its not my computer but a tech problem with ebay. Anyone know of a solution
Message 12 of 15
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Re: Missing Store Categories !!!!

@nuglamor

 

https://www.ebay.com/str/nuglamor

 

In your store I currently see 198 items in Health & Beauty, 4 items in Jewelry & Watches, and 2 items in Clothing, Shoes & Accessories. This compares with 210 total results if I look at your "items for sale" from your profile page. I think the discrepancy has to do with listings with variations -- for instance you have four listings in Jewelry, but one of them comes in Turquiose or Black, so I see five results in your "items for sale" for those four listings.

 

Do you have any items in other categories? Is it possible you are looking at an old bookmarked store link?

Message 13 of 15
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Re: Missing Store Categories !!!!

 I dont think Im looking at an old bookmark store link. Ive deleted  cookies on Chrome & Microsoft edge and an not using a shortcut to sign in. Thank you for your help,

 

Linda Marie

 

Message 14 of 15
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Re: Missing Store Categories !!!!

You are located in Hawaii. Lack of visibility of your own listings in search and store possibly due to HATA bug.

Pull up any eBay listing, change your location to zip 90210 on the shipping&payments tab, then go look at your store and your items in search. Better?
Message 15 of 15
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