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Missing Shipping Options

Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.

 

It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.

 

The new shipping system is horrible for many reasons. This is another one.

 

Message 1 of 26
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Re: Missing Shipping Options

You're right. I missed it the first time. The usps does accept the same dimensions for 1st class. My apologies.

 

But then, back to the original problem, the USPS site does show that my package could go 1st class.

 

I don't use Click & Ship but I've put similar dimensions and weights into the old ebay shipping system and no problem. I've taken them to the PO, no problem. No returns, no mad buyers being charged extra.

Message 16 of 26
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Re: Missing Shipping Options

>>But then, back to the original problem, the USPS site does show that my package could go 1st class.

All that is what I tried to explain.

Officially, USPS has those FCP commercial size limits, but eBay, PayPal, USPS and everyone else has ignored them forever.

The new eBay label flow is not ignoring them (whether due to a USPS mandate to start enforcing the rules or because of overly obsessive eBay programmers).

The USPS website shows that you can ship that item as a FCP because that is retail First Class Pkg which is completely different from First Class pkg commercial which you would print a label for through eBay - they are totally different things (like the difference between Express Mail and Media Mail)

The old eBay label system ignored that rule and left it up to the shipper to know the rules (just like the old label flow didn't hide Media Mail as an option - up to the shipper to know what they were doing and whether the item could be shipped by MM)

As I said, I've also shipped FCP items that violated the FCP size limits, and nobody cared, but maybe that is changing and USPS is going to start enforcing it. Maybe the USPS APV system will start flagging the items also. Unknown. Or maybe it is just an overzealous eBay programmer including a rule that nobody, including USPS cares about.


Message 17 of 26
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Re: Missing Shipping Options

You obviously understand the post office bureaucracy as well as I do. Okay, better.

 

I have never seen anyone there do anything outside the regulations. And for the post office to ignore a rule on their own website? More, and for eBay to get it right and the PO get it wrong?

 

The thought makes my head spin.

Message 18 of 26
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Re: Missing Shipping Options

>>I have never seen anyone there do anything outside the regulations. And for the post office to

>>ignore a rule on their own website?

 

Again, the rule we are talking about DOES NOT APPLY on the USPS website. The USPS estimating calculator you are using deals only with RETAIL First Class Pkg purchased at the PO counter which is not online First Class Pkg Commercial where the rule does apply.

 

2018 USPS DMM 201.8.3

8.3 First-Class Package Service — Commercial Parcels
8.3.1 Weight First-Class Package Service — Commercial parcels must weigh less than 16 ounces. 8.3.2 Size The address side of the parcel must be large enough to contain all delivery and return address,
endorsement, postage, and label elements. A First-Class Package Service — Commercial parcel is:
a. A mailpiece that exceeds any one of the maximum dimensions for a flat (large envelope). See 4.0.
b. A flat-size mailpiece, regardless of thickness, that is rigid or nonrectangular. c. A flat-size mailpiece that is not uniformly thick (has bumps, protrusions, or other
irregularities that cause the thickness to vary more than 1/4 inch). d. A mailpiece that does not exceed 22 inches in length, or 18 inches in width,
or 15 inches in thickness.

I was mistaken about the non-machinable rule with the slightly larger allowable dimensions that I said applied to Retail FCP - that is a general commercial parcel rule that is overridden by the specific FCP rule above.

(see DMM 201.7.5.1b)

 

RETAIL FCP shipped at the counter does not have limits except the 108" Length+Girth limit as outlined in criterion "d." below:

2019 DMM 101.6.4
  Retail Mail: Physical Standards for Letters, Cards, Flats, and Parcels
6.4 Parcels 
First-Class Package Service — Retail parcels are eligible for USPS Tracking and
Signature Confirmation service. A First-Class Package Service — Retail parcel is
the following:
a. A mailpiece that exceeds any one of the maximum dimensions for a flat
   (large envelope). See 2.1.
b. A flat-size mailpiece, regardless of thickness, that is rigid or nonrectangular. 
c. A flat-size mailpiece that is not uniformly thick under 2.4. 
d. A mailpiece that does not exceed 108 inches in combined length and girth.

 

So forget about the USPS website - you are comparing apples and oranges when talking about Retail FCP counter postage there vs eBay or any other online commercial FCP labels that are subject to the commercial FCP rule.

 


I've always been uncertain of my interpretation of that passage in the DMM because USPS seems to ignore it, and label providers also did (not preventing/flagging creation of FCP labels that exceed the limits).

 

However, websites like stamps.com, Endicia, and other shipping blogs publish FAQS and shipping guides including those limits (which is their interpretation of the rules in the DMM and I assume corroborated by USPS)

https://support.shippingeasy.com/hc/en-us/articles/203085599-Package-Sizes-and-Dimensions-USPS-Domes...
https://www.stamps.com/usps/first-class-mail-classification-tool/

 

 

So either I've misinterpreted that commercial rule for years, USPS is moving towards enforcing it by nudging Postage providers to begin discouraging users from shipping pkgs that violate the rule by not allowing labels to be printed for those items, or the eBay programmers went overboard enforcing a nitpicky DMM rule that USPS still doesn't really care about.

 

 

No idea, and no ideas on how to find the truth except if eBay chimes in with something definitive that sounds like a legitimate explanation (as I've mentioned elsewhere - I'm done with trying to get real answers on technical issues from USPS)

 

 

The upshot I see is:

unless this is some sort of eBay glitch or I totally have it wrong (a glitch that happens to align perfectly with a USPS rule - unlikely), or an overzealous interpretation by a programmer,  it is the new reality.

 

You will not be able to ship FCP with dimensions over 22x18x15 through eBay labels, unless you use the classic label flow (as long as it is available), or will have to use PayPal, Stamps, etc (until they make the change also - if they do), or ship at retail rates at the PO counter.   [ @nobody*s_perfect  Any thoughts?  ]

 

Message 19 of 26
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Re: Missing Shipping Options

The new shipping label form does indeed seem to have incorporated the dimensional limits that apply to online labels for First Class packages, just as it incorporates the dimensional  limits for other services (e.g., 108 inches L+G for Priority and 130 for Parcel Select).  These dimension limits for online FC packages appeared in the DMM just within the past a couple of years, so they wouldn't have been applicable when the "classic" version of the eBay label form was set up.

 

How many FC packages actually exceed any of those limits? I guess there could be something more than 22 inches long and still not over 1 pound.  Frankly, I'd either find different packaging to use, or I'd enter the dimension as 22 inches and let the APV system worry about it.

Message 20 of 26
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Re: Missing Shipping Options


@dtexley3 wrote:

@iart wrote:

Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.

 

It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.

 

The new shipping system is horrible for many reasons. This is another one.

 


You have to hit the "show all options" and then look for it. The options are in a different order every time.

 

tyler@ebay  Could the please make it so when all options are displayed they are in the same order? Please?


Some times you don't even get the show all options.

One time I had to reload the page a few times just to get it to show.

 

 

 

Have A Great Day.
Message 21 of 26
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Re: Missing Shipping Options

Thanks for chiming in.

Tennis racquets without covers in poly or bubblemailers come in at just under 16oz (many are 10oz without packaging), and are at least 27" long. In the overall scheme of things, probably very few pkgs will run into those limits though.

Doh! In this discussion it never occurred to me to work around the system via the dims, and it remains to be seen if APV is programmed to deal with this (or will be in the near future).

Wonder if and when Stamps, Endicia, PayPal, Amazon (if not already - no unshipped orders so can't test) , and others will get on board with this? Or if it was a mandate from USPS ("while you're totally rewriting your shipping interface you need to incorporate these changes" type of deal).

And of course, you are correct: That DMM provision did not appear until the publication of the 2016 DMM (which was also when 16oz First Class Pkg service became available to commercial base rate shippers).


The main takeaway from this is that most or all of the howls about there being a bug in the new eBay Label Flow with it not showing First Class Pkg options are probably due to this. (posters complaining about not seeing FCP options in the label flow need to post pkg dimensions in order to help determine if it is due to this change). brian@ebay
Message 22 of 26
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Re: Missing Shipping Options

Hi,

       if you want first class service than use stamps.com or make new account for click n ship pro, this service offer first class from USPS.

 

Hope its help

Message 23 of 26
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Re: Missing Shipping Options

Hmm. Looks like USPS changed Shipping Assistant/Click 'n Ship for Business again as you indicate, and it looks like a viable option again.

https://gateway.usps.com/eAdmin/view/knowledge?securityId=WHITELABELELIGIBLE
Message 24 of 26
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Re: Missing Shipping Options

solved, example; to get small flat rate box to show up dimension must be changed to 6"x1"x1". Mine was set to 7"x4"x3" and small flat rate box was not showing up. Check your packaging dimension and round down, way down below your packaging dimesions, your flat rate or priority boxes/envelopes should show up.

Message 25 of 26
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Re: Missing Shipping Options

priority flat rate small box is not showing up. No matter what I do with dimensions. It was always right there...

I have first class, few flat rate  envelopes, medium, large, two regional: A and B boxes but no small box. Visited post office today and...Yes - they still offer flat rate small box. They do not know why Ebay removed this option from Ebay's offer.

Wrote to Ebay. Hopefully someone will read my message and give answer or fix if that is one more glitch.

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Message 26 of 26
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