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Losing Item Descriptions When Listing through Mobile

Within the last few days I am having item descriptions deleted. Let me explain. 

 

So I start with listing my item on the desktop. I add all the required item specifics (for instance, on clothing. The size, the color, short sleeve, etc.)

 

Then I will take pics on my mobile, and try to list. I get errors stating that item specifics are not added. They simply disappear?! So I have to re-enter all the info and clicks again (above stated along with fabric, cuff, fit, pattern, etc.)

 

Not sure what changed, but this is very annoying to have to enter everything I already added. Anyone else?

 

Ebay, you're our only hope! Please go back to working again!

 

Sincerely, 

Frustrated Seller. 

Message 1 of 6
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5 REPLIES 5

Re: Losing Item Descriptions When Listing through Mobile

Hopefully I am not the only one and they can get this fixed! 

Message 2 of 6
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Re: Losing Item Descriptions When Listing through Mobile

There have been a few posts in the Technical Issues section.  I suggest adding to one of those posts even though you started one as well.  Seems to be a number of sellers with this glitch, and no word yet from eBay.

Message 3 of 6
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Re: Losing Item Descriptions When Listing through Mobile

I'm another seller desperate for a solution.  This is really slowing down my listing, and therefore, less listings for Ebay to make money on.  Please fix this.

Message 4 of 6
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Re: Losing Item Descriptions When Listing through Mobile

I have the same problem. Also, the item specifics are missing from older listings. every day I have to go in and update more and more item specifics. Things like size, color, brand, etc. My sales have completely tanked. It is one thing after another with eBay and it costs me more and more money. I am about to quit selling.

Message 5 of 6
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Re: Losing Item Descriptions When Listing through Mobile

Same issue... on my laptop when I try to relist or sell similar. Anything I had written in description is gone. Same issue editing listings. Only thing I've found to do on editing, before you hit revise, copy all text in description. Then when you hit revise, at least you can paste it back in.  Super annoying bug. Really slows down listing and revisions.

 

Yes I have cleared my cache and cookies.

Message 6 of 6
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