Login screen goes black on mobile app

[ducatisti]

Changed my password yesterday.  Went to log into the app using my email address and new password.  However when I click signin, it takes me to the page momentarily but then the screen goes black.  Deleted app off iPhone and then reinstalled but same result. Can login through eBay.com no problem.  

[eburtonlab · Accepted solution]

If you restart your iPhone between uninstalling the app and reinstalling, you should ensure a clean install. That might make a difference. And make sure you are getting the latest version of the app from the App Store.

For more detailed iOS app help, try posting here:

https://community.ebay.com/t5/Mobile-App-iOS/bd-p/iosapp

Include your iOS version, iPhone model and app version if possible.

[ducatisti]

Thank you.

that fixed it!

regards,

[eburtonlab]

Glad to hear it! You are most welcome.