Our seller fault return rate is pretty consistent at around 4%. Of those, about 75% are where buyers failed to look past the first picture or read the description. I've always blamed both buyer negligence and eBay's lack of emphasis on descriptions / extra pictures on the mobile app for this and called it a cost of doing business, even if it shouldn't be one. eBay has never been known for good site design.
This is getting a little ridiculous though. Now buyers can't even read descriptions if they wanted to, given that solving this captcha doesn't unlock anything. That's not even touching on why is a captcha necessary on an item description in the first place. Our return rate spiked in the last two weeks and sales went down by almost 60%. Wonder if it's a coincidence?
Just saying, I absolutely loathe this platform, always have and always will. It keeps me and my employees clothed and fed, but I hope and pray for the day a competitor comes along.
