eBay

d.b.metals · ‎11-10-2023

Does anyone else here have issues downloading the Listings Quality Report? I've not been able to download mine for more than a month, the date on it keeps updating so I assume the data is being compiled for it. However, when I go to download it, I keep getting the same error: "We couldn't generate your report. Please try again later."

Anyone else having this issue?

wastingtime101 · ‎11-10-2023

I downloaded it just now without error.

Are you still having problems @d.b.metals ?

GLORIOUS!

d.b.metals · ‎11-10-2023

Yes unfortunately.

wastingtime101 · ‎11-10-2023

See that link below the red text 'Share feedback on this report' @d.b.metals ? Click on that and report the error. That will go directly to the team in charge.

You can try another browser to see if it makes a difference, but I don't think that's likely in this scenario.

GLORIOUS!

d.b.metals · ‎11-10-2023

Already have. Haven’t heard back yet.

wastingtime101 · ‎11-10-2023

Send a report everyday until they fix it? haha

You can also report it to CS if you want. If you need to know the path to access CS let us know.

GLORIOUS!

d.b.metals · ‎11-11-2023

I've submitted I believe either 2 or 3 reports at this point and customer service tried to be helpful but ultimately the most they can do is open up a service ticket.

wastingtime101 · ‎11-11-2023

Is there anything you can do to get this in front of the right team elizabeth@ebay ? Seller's been dealing with this for more than a month, reported numerous times through seller hub and also to CS.

GLORIOUS!

elizabeth@ebay · ‎11-13-2023

@wastingtime101 wrote:

Is there anything you can do to get this in front of the right team elizabeth@ebay ? Seller's been dealing with this for more than a month, reported numerous times through seller hub and also to CS.

Thank you for the tag @wastingtime101. I'll be more than happy to get this passed along to the proper team @d.b.metals. If I hear anything back I'll be certain to follow up.

Elizabeth,