Item missing from order history

[va-yano]

I made a purchase on 10/11. It was received 10/14. I got an ebay email that same day with order information confirming delivery. The item was incorrect and when I went to order history to initiate the return the item is not listed. I have one ebay account and I did not make a guest purchase. A second item purchased the same day shows on the history. Using the alternate return route via customer support, the order number was "not found".  Would appreciate some help.

[eburtonlab]

The listing may have been removed by eBay.

Here is what eBay says about removed listings:

https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-listings?id=4656

What happens if I bought something from a seller who's been removed from eBay?

If you haven't paid for the item, you won't need to. The item should've been removed from your purchase history. We encourage you to look for a similar item from a different seller.

If you already paid for the item, please follow these steps:

1. Wait 10 days for the item to arrive.
2. If you haven't received it within 10 days, please let us know your item hasn't arrived.

If you receive your item, but want to return it, you can request a refund.