Issue with Guaranteed Delivery Tracking on time
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‎06-30-2018 08:20 AM
I was having this same issue with Seller Level regarding tracking yesterday but as of today that piece was corrected. Now this morning when viewing the Guaranteed Delivery I am now seeing the issue of tracking not uploaded on time when all of my tracking was uploaded on time. see attached screenshot
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Re: Issue with Guaranteed Delivery Tracking on time
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‎07-02-2018 06:14 PM
I removed myself from the Guaranteed Delivery Option till this could be resolved I did not want to get dinged since I am still a fairly new seller and felt it would negatively affect my acct.
Re: Issue with Guaranteed Delivery Tracking on time
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‎07-02-2018 06:20 PM
I am also having an issue with this as well for several days. Please advise.
Re: Issue with Guaranteed Delivery Tracking on time
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‎07-02-2018 07:02 PM
Thanks all, we're looking into this. I will provide updates here when I have them.
Alan - eBay Community Manager
If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.
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Re: Issue with Guaranteed Delivery Tracking on time
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‎07-02-2018 08:09 PM
I too am still having the issue. I tried to confirm this in an earlier post on this thread. I also tried to point out another new issue/glitch but a mod removed my comments and screen shot from the app.
Are we not allowed to include or comment on additional defects?
Am I required to start a new thread for every single glitch discovered?
The really sad part about removing the comment/content is that I am trying to help you guys fix something that is broken.
Re: Issue with Guaranteed Delivery Tracking on time
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‎07-02-2018 09:04 PM
@toomstoys wrote:
I too am still having the issue. I tried to confirm this in an earlier post on this thread. I also tried to point out another new issue/glitch but a mod removed my comments and screen shot from the app.
Are we not allowed to include or comment on additional defects?
Am I required to start a new thread for every single glitch discovered?
The really sad part about removing the comment/content is that I am trying to help you guys fix something that is broken.
Hi @toomstoys,
Thanks for confirming you're seeing the issue too.
It is best if you start a topic (or search to see if there's an existing topic already) for each issue. That makes it easier to track for eBay staff and also other buyers and sellers. Having multiple issues and discussions in one thread gets confusing very quickly.
Thank you.
Alan - eBay Community Manager
If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.
Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!
Re: Issue with Guaranteed Delivery Tracking on time
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‎07-03-2018 05:15 AM
Same issue here.
Re: Issue with Guaranteed Delivery Tracking on time
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‎07-09-2018 08:47 AM
Hi everyone,
This issue is now resolved. Thank you for calling this out.
Alan - eBay Community Manager
If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.
Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

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