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Is anyone else not receiving Saved Search Emails?

This issue has been coming up once in a while but the last couple weeks I have not gotten a single email about my saved search items. I have tried re-adding them, adding totally new ones, etc. Nothing works. Anyone else having this issue? Any ideas on how to easily contact ebay to get resolved?

 

Thanks,

Message 1 of 27
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26 REPLIES 26

Re: Is anyone else not receiving Saved Search Emails?

Me too, around March 2, 2018.

Message 2 of 27
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Re: Is anyone else not receiving Saved Search Emails?

I have not gotten any in about 3 weeks and cannot find any answer as to why they just stopped working, very frustrating.
Message 3 of 27
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Re: Is anyone else not receiving Saved Search Emails?

Yep, stopped for me around the same time.  Useless!

Message 4 of 27
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Re: Is anyone else not receiving Saved Search Emails?

Same here, after about 15 years on ebay with out search email issues all of a sudden in march my 30 odd search emails are no more being received. I have even tried changing my ebay email address to another provider and adding/modifiying searches. All oher ebay emails come through OK, just not searches.

 

This really must be losing ebay money as I am not bidding/buying all my hard to find items in the searches.

 

On the plus side its saving me a lot of money buying stuff i probably shouldnt!

Message 5 of 27
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Re: Is anyone else not receiving Saved Search Emails?

My Saved Searches stop coming yesterday???

Message 6 of 27
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Re: Is anyone else not receiving Saved Search Emails?

I also have the same problem. I called ebay help and was told that they would try to fix it soon. That was 3 weeks ago.
Message 7 of 27
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Re: Is anyone else not receiving Saved Search Emails?

Same here. As an alternative I recommend https://automatedsearches.com. It's free and it actually works!
Message 8 of 27
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Re: Is anyone else not receiving Saved Search Emails?

I started having the same problem in June.  One day, my saved search emails dropped from ~50/day to ~5/day.  In the weeks leading up to this, I noticed an increasing delay in email notifications in general from ebay, so my only guesses are that their mail server got blacklisted, or it's just underpowered--and rather than scale it up, they decided to start cutting back on saved search emails.  😕

Message 9 of 27
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Re: Is anyone else not receiving Saved Search Emails?

I just went through the maze in an attempt to contact eBay about this issue and the person at eBay admitted they were having "issues" with the saved search emails and that it would be fixed by July 6 (!!!).  I can't believe it's not on their site page that report issues.  They are SO weird about admitting to issues.  I would urge people NOT TO LIST ANYTHING until the issue is resolved as so many people reply on saved searches for what they are looking for.

Message 10 of 27
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Re: Is anyone else not receiving Saved Search Emails?

I am having the same issue. I either started when ebay aggregated users account registered under different ebay domains, or enforced GDPR related policies. Since then, I stop receiving emails from active searches and, strangely enough, started receiving alerts about searches I deactivated or deleted since long! And I can stop them anymore. Could not find any solution so far, and it's getting annoying.

Message 11 of 27
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Re: Is anyone else not receiving Saved Search Emails?

FWIW, my daily saved search emails resumed just a few days after I called ebay CS.

I agree that ebay seems reticent to admit to problems. Operating in so many legal jurisdictions, I'm sure they want to take every precaution against exposing themselves to any form of liability--and "admitting nothing" is the first line of defense.
Message 12 of 27
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Re: Is anyone else not receiving Saved Search Emails?


@a_j_r wrote:

Same here, after about 15 years on ebay with out search email issues all of a sudden in march my 30 odd search emails are no more being received. I have even tried changing my ebay email address to another provider and adding/modifiying searches. All oher ebay emails come through OK, just not searches.

 

This really must be losing ebay money as I am not bidding/buying all my hard to find items in the searches.

 

On the plus side its saving me a lot of money buying stuff i probably shouldnt!


I tried all the same fixes while eBay kept telling me for months they were unaware of any such problems and trying to blame me.  And they never would explain why I was getting all other eBay emails, just not search notices.  Obviously, they don't monitor this, their own forum, or they would see just how many members aren't getting thjese emails and aren't buying as a result.

 

I finally started blasting eBay on their Facebook page, which they do monitor and reply to.  It took over 3 months of constant posts until they did something, but they finally did.  Only problem is they restored every search I ever followed, including nearly 100 that I had deleted.  So now I must slog through nearly 200 emails a day just to find the few I am really still searching for.  Be careful what you wish for!

Message 13 of 27
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Re: Is anyone else not receiving Saved Search Emails?

Same here!

No emails

No 'Scheduled' emails
No 'Listed' emails
No 'Unsold' emails
No 'Sold' emails
No 'Payment Received' emails.

 

No response from eBay (So all normal there)

Message 14 of 27
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Re: Is anyone else not receiving Saved Search Emails?


@gaveldot wrote:

Same here!

No emails

No 'Scheduled' emails
No 'Listed' emails
No 'Unsold' emails
No 'Sold' emails
No 'Payment Received' emails.

 

No response from eBay (So all normal there)


So many complaints, and still nothing from eBay!

Message 15 of 27
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