Impossible to get help

[bfallon1950]

I have found that my account is deactivated? I also have not been able to navigate the site to purchase something. When I click on the item the site flashes but does not go to the product. Very frustrating since you can"t talk to anyone. 

[eburtonlab]

When I click on the item the site flashes but does not go to the product.

Try another browser to rule out a browser issue.

Try another device to rule out a device issue.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

[albertabrightalberta]

@bfallon1950 

Is this the account on which you're trying to navigate and buy? 

Because if it's this account, it's not deactivated and you aren't suspended. You wouldn't have been able to post here. 

It could just be a temporary glitch. You've made several purchases in the last month and there's no indication of a problem with your membership.

[bfallon1950]

I still have the problem of clicking on an item and not being able to navigate to it to possible purchase it. I also , at time, am sent to a black screen 

[bfallon1950]

Achat window would be nice but I have been unable to find it. Probably operator error.

[eburtonlab]

Achat window would be nice but I have been unable to find it.

You may be able to find a link to the chat assistant on many Help pages, but that is just an automated bot; I do not think eBay offers chat options any more.

If you want to chat, your best option may be using a social media direct message.