A buyer made a purchase from me on eBay, but the item was out of stock. I tried to refund him and cancel the order. The problem is, the payment was held by ebay automatically from the start but they wanted me to refund out of my own pocket instead of the money they are holding. I attempted to do that, but the system presented an error message that prevented me from doing so. I had to get in touch with customer service to figure out what to do and finally got the refund generated. In the meantime the buyer left a negative claiming fraud, but I never had his money, eBay did. Now the company is refusing to remove the negative. I contacted customer support chat and they refused to change the feedback even though it is not accurate. I sent an email to customer support and got this aburd auto message:
"We know you need to get your question answered quickly. Following guidance from local health authorities, we’re currently operating with limited support staff. As a result, we’re experiencing longer than usual wait times. We apologize for this delay.
We will answer as soon as we can and ask that you don’t send more than one message about the same issue as it can slow things down.
We appreciate your patience while we get you the answers you need."
Bull! There is no place in the U.S. that is experiencing government mandated lockdowns right now.
I want the feedback removed or I will pursue legal action for slander! This is my first selling experience on this site, and from what I can tell, this company is fundamentally untrustworthy.
