Errors in Tracking Report

[grommit36]

My Tracking Report on the Seller Dashboard is showing 19 missing or late but all have tacking numbers and were easily scanned and logged within less than 24 hours . How do I get errors corrected by ebay as it affects the seller rating.

[babclassics]

---

@grommit36 wrote:

My Tracking Report on the Seller Dashboard is showing 19 missing or late but all have tacking numbers and were easily scanned and logged within less than 24 hours . How do I get errors corrected by ebay as it affects the seller rating.

---

You are not alone...  Please see this post:

https://community.ebay.com/t5/Seller-Hub/Sellers-Check-your-shipping-metrics-for-this-past-week/m-p/...

for more information.  This issue may self correct in a few days but if not call to the help desk will be required to get the issue resolved seller by seller.

[moms**art**window**]

Me to,keeping my fingers crossed these crazy glitches will end,they must have a saboteur in tech,to many weird things in to short time period

[jennjeff70]

did this get resolved or did you have to call?  I'm having this problem too.

[mikgile-39]

How did you get the items scanned? Was it at the counter of your local Post Office, UPS, or FedEx? or did you give it to a driver on route? Per the updated sellers agreement scans from a hand held device from a driver on route do not count. If scanned by a hand held device the counter keeps running till the package goes through a sort. If you give the item to driver on route they may not get back before items go to the regional distribution center for that days sort. This can cause a 1 day delay till the next sort takes place. 

[brooklyndodger14]

I just checked everything, could not find any chnage in requirements of scans not being by a carrier

Please provide a link

Thanks

[brooklyndodger14]

Same here, I called and they are very incompitent as far as knowing the rules. Please keep us posted too