This is the most recent message I received from Customer service:
"Thank you for reaching eBay Customer Service. I understand that you would like us to expedite the process in fixing the glitch on the site. I’ll explain to you further about it.
First off, we apologize for the delayed response, due to the high volume of messages we have been receiving recently and limited staffing caused by this pandemic situation, we weren't able to get back to you sooner. We appreciate your patience and understanding on this matter and rest assured that we are working on this to answer your queries as soon as we can. Your patience in waiting is well appreciated.
Please know that we don’t have an option to expedite the process in fixing the error. Only our technical team who are responsible to fix the glitch on the site as soon as possible. However, please understand that it will take time to fix the issue since it’s a site issue meaning all members are impacted with the glitch. As much as we want to expedite the process in fixing, we can’t possibly do it right way since as I have mentioned it’s a site wide glitch and it needs more time to have it fix.
At the same time, as of today there’s no updates yet that we received from out technical team. We are still waiting for them to give us a workaround that we can provide to our members. I totally understand that this is very annoying but I hope you consider that as much as we want to have a perfect eBay.com site, there are certain things that we can’t control and that is glitch.
I hope this information is helpful. If you experience any problems or have additional questions, you can contact us by selecting Help & Contact at the top of most eBay pages."
This does not inspire confidence nor trust in EBAY. This is an action so basic and necessary that I can't believe they've allowed it to continue for more than 2 hours let alone 3 days (for me - for others longer).
