Ebay pages not completely loading!

[a*richter]

I've been having a problem with my Ebay pages not fully loading for a while now. Whatever it is that I search for, the item page for some reason doesn't load completely and I have to scroll all the way down a blank page. When I get towards the bottom it pops up the reviews section but the "ask a question" keeps buffering and not loading. Sometimes I have to refresh it 2-3 times and then it loads fully but for the most part, refreshing the page doesn't work! I checked Java, Adobe, and other settings but they're all up to date. If anyone has any idea why this is happening, I would sure appreciate it.

Thank You Ebay Community! 

[eburtonlab]

@ida0401 

The problem of item description frames appearing black seems to be associated with Chrome version 76. That version of Chrome apparently cannot correctly display frames above a certain size. Other browsers should display your listings just fine, though.

See here for details:

https://community.ebay.com/t5/Technical-Issues/Black-screen/m-p/30153611#M60422

[ida0401]

Thanks for attempting to help, but I have used another browser, I have emptied the cache, I have done a virus scan. But still on my ebay pages there is no scrolling gallery and no auctiva description or seller details, just a blank black screen where my auctiva information would be. I can see everything from my tablet and my android phone. I even had a friend locate an item from her computer. She did not see the black square, but there was no detail and no description. This stuff just happened 2 days ago. I have over 500 listings that no one can see details. And it's only one ebay category, not my other categories. I did file a support case and they are looking into it.

[eburtonlab]

@ida0401 

Can you give me an item number for a listing that is exhibiting this behavior? I will let you know what I can see. I checked a few of your listings in both Firefox and Chrome and I did not see any black frames in your items, and the information I did see looked relatively complete.

[dowar2]

My eBay won’t load

[eburtonlab]

@dowar2 

Depending on what page you are looking at, you may have better results if you sign out of ebay.com and into ebay.co.uk instead.

If your page still fails to load, try another browser to see if the problem still happens. If the page loads in the second browser, go back to the first and try deleting cache files and eBay cookies.

If you are using Internet Explorer, try avoiding the main ebay.com or ebay.co.uk page and use the site list to go to other pages, and skip the normal sign-in link which may send you back to the main page:

https://pages.ebay.co.uk/sitemap.html