eBay

nuclearomen · ‎08-07-2023

elizabeth@ebay
I started a thread on the Selling board yesterday on this issue, you can read through that thread here:

https://community.ebay.com/t5/Selling/Sales-Down-Recently-Maybe-Part-Reason/m-p/33917247#M2257276

The Issue: I sell in Music > Vinyl Records. When I type in Band / Album Title into ebay search for past few days when I go to the Left Navigation options and toggle/click "Vinyl Records" every single time brings me to the Ebay Error Message Page, this is the same result for all options under "Show More" - CD's, Vinyl records, any option for that category. (pics below). Make a thread on Seller board and other reported they get the same in other categories, Books was one of them. I made a tag to Kyle and he replied this morn and said there were no reports of the issue. But others I know had called and had tickets made.

The issue is site wide for many many categories, not just music category. Sales are WAY DOWN past 2 weeks. First issue was with Promoted Listings 2 weeks ago, they fixed that since sales are still bad. Come to find the search isn't working when you search and toggle options. This can be huge part in lack of sales. If people cannot search and toggle options for what they want and keep getting error message (show below) they won't buy anything and just leave.

I called and made a ticket today, if anything comes of that idk, the way ebay reps handle tickets anymore it's all a guess if they actually file a ticket.

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.

mcdougle4248 · ‎08-25-2023

@phoenix317 wrote:
I have a question. Are buyers having trouble with searches? Are there other search glitches? As sellers, we report issues, but most buyers probably just leave after sighing in frustration.

I am not sure if buyers are having search issues. I only have trouble when I start a search from the Seller Hub Overview page. I would guess that buyers (who are not also sellers) would start their search from the Home page and not encounter the issue, but that is just a guess on my part.

I took a quick look at the first couple of pages on Buying Community board

here https://community.ebay.com/t5/Buying/bd-p/bidding-buying-db and did not see any posts about this search issue.

phoenix317 · ‎08-25-2023

Thanks. I have not looked through that board. I think all my devices are set up so that eBay recognizes me. But I may try some searches like a buyer would.

mcdougle4248 · ‎08-25-2023

@phoenix317

So far, I am not running into the issue when I start a search from the Home page https://www.ebay.com/ or another Seller Hub tab, such as Listings. The issue seems to be directly related to starting my search from the Seller Hub Overview page.

elizabeth@ebay · ‎08-25-2023

@valueaddedresource wrote:

@tx-shopping wrote:

Same problem here for music.....but only if I start the search from the Seller Hub Overview page, and then click on Records or CDs etc.

If I start from other pages there's no problem. So far I've tested Seller Hub Orders, Listings Payments, Wish List, and Ebay home page.

Look at the web addresses after these searches, from the listed starting page:

seller hub overview
https://www.ebay.com/sch?_from=R40&_trksid=p2323012.m570.l1313&_nkw=tom+petty+echo&_sacat=0

seller hub orders
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2303516.m570.l1313&_nkw=tom+petty+echo&_sacat=0

seller hub listings
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380680.m570.l1313&_nkw=tom+petty+echo&_sacat=0

seller hub payments

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2564123.m570.l1313&_nkw=tom+petty+echo&_sacat=0

ebay home page
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p4432023.m570.l1313&_nkw=tom+petty+echo&_sacat=0

Wish List

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2505460.m570.l1313&_nkw=tom+petty+echo&_sacat=0

The seller hub overview gives a slightly different address (After "sch" and before "from"), which is probably the problem.

It leaves off the "/i.html". Probably just a coding typo, and could be fixed by adding that back in for the seller hub overview page.

If you have the problem leave what page you're starting your search from, and if the error is happening on other different starting points.

@tx-shopping thanks for this info - I was able to replicate what you've found here as well and can confirm if you manually add the "/i.html" where it should go in the Seller Hub Overview link, the error goes away.

kyle@ebay can you get this to the appropriate team please? It appears the link that is created when searching starting from the search bar on the Seller Hub Overview page has a coding error.