10-09-2024 11:09 AM - edited 10-09-2024 11:12 AM
This is the second time this has happened. Called in when it first happened and the ebay Rep was clueless why this happened I made an offer to a buyer who countered the offer. I then accepted the offer. The transaction disappears- Its not in the sold nor pending payments.. after Digging deeper into the offer area it says payment pending. The Rep could not see it or anything related to an offer or purchase or pending. I just lost 2 sales with this glitch
10-09-2024 11:33 AM
You're not the only one. It's another one of eBays improvements that needs to be fixed.
10-09-2024 11:36 AM
@geniusbuysusa The process of accepted offers moving to pending status on the listing's offers management page is something eBay has been rolling out. It was announced in the Summer Seller Update as the latest change by eBay to cut down on non-payers.
While offers are in pending status, the item is available for anybody else to purchase until the buyer pays. eBay is trying to eliminate the inconvenience to sellers when buyers lose interest after an item ends so the seller does not have to start from scratch and lose interested buyers when they relist.
If the buyer does not pay within a certain amount of time, the offer will expire and be removed from the pending section. If the buyer pays then it will become an official transaction on your orders page. In the meantime, any buyer can purchase at full price or make an offer.
Unfortunately, a lot of buyers and sellers are saying buyers aren't receiving notice their counter-offers were accepted. Some sellers have started sending messages letting buyers know they accepted their counter-offers.
10-09-2024 12:17 PM
I Appreciate the info!!! So its not a glitch lol Weird That they just didn't put it in regular section of pending Payments so you know where to see it.. even the ebay rep had no clue..Thanks!!
10-10-2024 05:29 AM
this really confused me and my buyers for some time now I let them know to go to their cart and request an invoice it is the only way this is one of the worst updates