Customers currently have to click on a link that takes them to the USPS website to track their DHLecommerce shipments. However, the USPS tracking link does not show any information until they have received the package from DHL. This can be frustrating for customers with 3-5 day transit times, as they do not have any updates on their shipment during that time.
We are requesting that the tracking link on eBay's tracking details for DHLec shipments be changed to a link that takes customers to the DHL tracking page instead. This would allow customers to see updates on their shipment throughout the entire transit process, from when it leaves DHL to when it is delivered by USPS.
Any DHLec tracking number can be viewed on DHL.com. Here is the prefix for their link.
https://www.dhl.com/us-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=9361211015300527242642
Here is a screenshot of the difference in the quality of information provided to the customer with the correct tracking link.
@wastingtime101 wrote:
I'm pretty sure eBay does the same for FedEx and UPS services that transfer the package to USPS for final delivery. eBay links to the final delivery carrier instead of the first leg.
We can tag an eBay rep and ask them if they can pass your feedback to the shipping team.
Hi @wastingtime101 thanks for the tag. This is excellent feedback @tri-state-camera, we'll be sure to get this passed along.
Elizabeth,
