The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets.
We have included the reference number for these reports to help your contact to CS be as quick as possible - provide the teammate the applicable Reference ID, and have the required information on hand so they can include it as well.
Seller unable to add tracking number to orders as carrier is not auto populated, "Save and continue" button is greyed out (January 10, 2024)
Reference ID: ALERT15135
SR-number:
Seller Id:
Order Id:
Tracking Number:
Carrier:
Screenshot:
Discrepancy in the count of active listings in the store where the number of items in store are more (January 5, 2024)
Reference ID: ALERT15129
SR number:
Seller ID:
Active listings count:
Store count:
Screenshot of active listings:
Screenshot of store:
Sellers are unable to find their listings while searching the title under active listings (December 19, 2023)
Reference ID: ALERT15110
Seller ID:
Item Number:
Screenshot:
Sellers unable to send invoice to buyer for their unpaid orders they are ending up with error "Something went wrong, Please try again later" (November 9, 2023)
Reference ID: ALERT15067
SR-Number:
Seller ID:
Buyer ID:
Item Number:
Unpaid order ID:
Error Screenshot:
eBay standard envelope tracking is not updated on eBay seller account (November 4, 2022)
Reference ID: ALERT14255
Provide Member ID:
Provide Screenshot:
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The below issues have since been resolved. We will leave them up for at least a month but after that, they will be removed in an attempt to keep this post clean and current. If you're still experiencing any of these issues in the meantime after relevant trouble shooting (clear cache/cookies, try a new browser, etc.), please provide Customer Support the below info accordingly.
Buyers order is cancelled by sellers before the payment eligibility time of 4 days (October 26, 2023 - January 10, 2024)
Reference ID: ALERT15031
Buyer ID:
Item number:
Seller ID:
Screenshot:
Item is not removed from the cart although the transaction is cancelled / paid (October 30, 2023 - January 10, 2024)
Reference ID: ALERT14895
Seller ID:
Buyer ID:
Item number:
Order number:
Screenshot:
Tracking in case disappeared after seller provide tracking in INR case (May 01, 2023 - January 10, 2024)
Reference ID: ALERT12286
Provide Seller ID:
Provide Buyer ID:
Provide Item ID:
Provide Case ID:
Seller claims they have sent an invoice but buyers are not receiving it (May 12, 2023 - January 10, 2024)
Reference ID: ALERT14652
Provide Seller ID:
Provide Buyer ID:
Provide Item ID:
Provide Order Number:
Provide Screenshot:
When member clicks on variations they get error, "it's not you it's us". (July 19, 2023 - January 10, 2024)
Reference ID: ALERT14827
Provide Member ID:
Provide Order ID:
Provide Screenshot:
Buyer is unable to see any saved searches in mobile app (September 14, 2023 - January 10, 2024)
Reference ID: ALERT14945
Provide SR Number:
Provide Buyer ID:
Provide Screenshot:
Provide Device Name:
Provide App Version:
Provide Time Stamp:
Hidden orders are coming back to 'All purchases' section of the member's account (September 24, 2023 - January 10, 2024)
Reference ID: ALERT14965
Provide Customer ID:
Listing does not show the images and other item details in eBay apps on both Android and IOS devices (October 25, 2023 - January 10, 2024)
Reference ID: ALERT15039
Buyer ID:
Item Number:
Mobile Device:
Mobile OS:
Mobile OS version:
eBay app version:
Screenshot:
Sellers are unable to access, purchase shipping label page (December 4, 2023 - December 4, 2023)
Reference ID: ALERT15058
Seller ID:
Item Number:
Sellers are not viewing Buyer information, Online Label Record and Instructions on printed shipping label (October 26, 2023 - November 9th, 2023)
Reference ID: ALERT15064
Seller Id:
Order Id:
Shipping label Screenshot:
Members shipped item is still showing as Awaiting shipment (March 25, 2023 - October 19th, 2023)
Reference ID: ALERT14560
Provide Member ID
Sellers are unable to download payout report as "Download Report" option is not available (June 7, 2023 - October 27th, 2023)
Reference ID: ALERT14725
Provide Seller ID:
Provide Screenshot:
Seller is unable to resume draft item (June 15, 2023 - October 11th, 2023)
Reference ID: ALERT14743
Provide Seller ID:
Provide Screenshot:
Unable to access drafts on selling page. Getting error message 'it's not you, it's us.' (July 6, 2023 - October 3rd, 2023)
Reference ID: ALERT14786
Provide Seller ID:
Provide Screenshot:
Customers are not receiving email notification for saved searches while email alert is on (August 5, 2023 - October 6th, 2023)
Reference ID: ALERT14872
Provide SR Number:
Provide Customer ID:
