So I did a little experiment. The two items were a 12x10x8 box and 12x12x10 box, 5 and 4 lbs respectively. I clicked the shipping calculator button on the invoice next to the !!!!! $51 !!!! shipping cost. The invoice show $51 for SmartPost, $60 for Ground and $48 for Priority.
I put in 24 x 10 x 8 and 9 lbs, just doubled the box length and added the weights together. Here are the calculated results. NOTICE THE RATE IS VERY CLOSE TO THE $35 THE BUYER WAS ORIGINALLY SHOWN!!!!!
This is most definitely a system issue and I suspect I've lost sales over it.
The issue could be related to this issue, which I've been harassing eBay about for way too long; note the outrageous amount quoted for Priority versus First Class Package:
It turns out that eBay doesn't actually truly-combine the items into one shipment; eBay postage-wise combines by summing the postage for each individual package, and then presents the buyer with that sum. The sort-of-exception is for First Class Package, for which eBay creates as many up-to-16-ounce virtual packages as necessary, sums the postage for each of those virtual packages, and then presents the buyer with that sum.
In the example I presented above, eBay created three virtual First Class packages (two 16oz and one couple-of-ounce) and summed the postage of each, and presented the buyer with $11.77 for FCP. Then for Priority, eBay simply summed the PM postage for 8 individual packages, and presented the buyer with $71.03 for PM.
eBay-in-general doesn't understand that/why this could possibly be an issue for anyone. I have managed to help a couple of eBay higher-up reps to see the light, but according to them whether or not they'd be able to similarly help the chain of command see the light was unknown... So, whether or not this will ever be fixed is unknown, especially because it's an issue very few sellers and buyers actually report, escalate, and make a huge fuss to eBay over. Buyers likely just shop somewhere else, sellers pocket the extra cash if buyers don't, and most other folks don't give a hoot... Especially the eBay folks here, who have yet to chime in on this...
Hi @dtexley3 - will you please get me the item numbers from this example so I can look into it further?
I know. I was specifically responding to your last post (post #8) and the two items you combined where you will partially refunding the buyer.
You seem have a half dozen different things going on in this thread and it's hard to address any single issue as a result. If you want to break all this down and try to figure out what may be going on, I'm game. If not say so and I'll step back and watch.
Let's go back to your experiment in post #2.
Is it remotely possible that buyer selected a different address at checkout that caused a higher shipping amount?
>>In their cart the estimated shipping is about $35
For what service and what exact $ amount?
>>The INVOICE shows the higher incorrect shipping amount!!!.
For what service and exact $ amount?
>>I put in 24 x 10 x 8 and 9 lbs, just doubled the box length and added the weights together. Here are the calculated results.
>>NOTICE THE RATE IS VERY CLOSE TO THE $35 THE BUYER WAS ORIGINALLY SHOWN!!!!!
The Parcel Select amount of $36.74 in that screenshot is the closest thing to the $35 that visible.
The 24x10x8 you fudged in there it completely irrelevant for Parcel Select - it doesn't care about dimensions in that range at all, and can be ignored for now. So that PS amount is entirely based on weight and zone.
$33.74 is the amount for 9 lb to zone 8 - that plus your $3 handling charge makes the $36.74 in your screenshot and is 100% correct for PS. The 2 pkg weights were added together, which is the default without a combined calculated shipping rule.
Need the answers to the 2 questions above to suss out where the "about $35" number the buyer saw, and the $51 on the invoice are coming from.
You seem have a half dozen different things going on in this thread and it's hard to address any single issue as a result. If you want to break all this down and try to figure out what may be going on, I'm game. If not say so and I'll step back and watch.
Let's go back to your experiment in post #2.
Is it remotely possible that buyer selected a different address at checkout that caused a higher shipping amount?
>>In their cart the estimated shipping is about $35
For what service and what exact $ amount?
>>The INVOICE shows the higher incorrect shipping amount!!!.
For what service and exact $ amount?
>>I put in 24 x 10 x 8 and 9 lbs, just doubled the box length and added the weights together. Here are the calculated results.
>>NOTICE THE RATE IS VERY CLOSE TO THE $35 THE BUYER WAS ORIGINALLY SHOWN!!!!!
The Parcel Select amount of $36.74 in that screenshot is the closest thing to the $35 that visible.
The 24x10x8 you fudged in there it completely irrelevant for Parcel Select - it doesn't care about dimensions in that range at all, and can be ignored for now. So that PS amount is entirely based on weight and zone.
$33.74 is the amount for 9 lb to zone 8 - that plus your $3 handling charge makes the $36.74 in your screenshot and is 100% correct for PS. The 2 pkg weights were added together, which is the default without a combined calculated shipping rule.
Need the answers to the 2 questions above to suss out where the "about $35" number the buyer saw, and the $51 on the invoice are coming from.
