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Cannot Respond to Offers with Counter Offers

Since yesterday evening, 20:00 EST, I have not been able to respond to offers with either the app or the website.  When I enter a counter offer, I get the message

 
! There is an issue processing your request.
I have tried this multiple times on multiple different auctions on multiple different platforms in multiple different browsers.
 
Is anyone else getting this?  Is it a known problem?
Thanks
Message 1 of 11
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10 REPLIES 10

Re: Cannot Respond to Offers with Counter Offers

Same issue here.  I am also receiving offers below my auto decline setting.  I'm really getting sick of ebay and the constant site issues.

Message 2 of 11
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Re: Cannot Respond to Offers with Counter Offers

Funny when they want our fees, there never seems to be an issue with that!! Having the same issue! GL

Message 3 of 11
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Re: Cannot Respond to Offers with Counter Offers

Experiencing the same issue and also getting multiple offers under the lowest amount I have set. 

Message 4 of 11
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Re: Cannot Respond to Offers with Counter Offers

brian@ebay
eBay Staff (Alumni)

Hi everyone! There is a known tech issue with Best Offers. See this post for details.

Brian,
Community Team
Message 5 of 11
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Re: Cannot Respond to Offers with Counter Offers

I am having the same issue.  I canceled one product and re-entered the product completely.  I have another offer now and it is doing the same thing.  Is that no way to contact eBay support on issues like this.  It looks like eBay has no customer service, or maybe I am not aware as to how to access support?

Message 6 of 11
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Re: Cannot Respond to Offers with Counter Offers

Same here.

Message 7 of 11
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Re: Cannot Respond to Offers with Counter Offers

Any idea when this may be fixed. This has caused me to possibly miss out on a sale. Thx

Message 8 of 11
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Re: Cannot Respond to Offers with Counter Offers

I have 4 or 5 offers that need to be countered worth $1000+ if they are accepted. Clearly this isn't high on their priority list. Unreal.

Message 9 of 11
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Re: Cannot Respond to Offers with Counter Offers

This is costing all of us so much business.

 

Would love to know how eBay is going to make up for this. Refund of the value of our listing fees for the day (hopefully this won't last DAYS) would be nice.

Message 10 of 11
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Re: Cannot Respond to Offers with Counter Offers

This is nonsense. Our accounts at my work that have over 25,000 feedback are fine, and can counter offers without problem. Completely unacceptable. This has caused so many people countless sales. 

Message 11 of 11
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