12-20-2019 07:45 PM
Cannot Relist Listings , Cannot Revise Existing Listing - Paypal Error Message "Email address cannot be used for PayPal payments at this time."
We can sell our Existing Listing and Accept Paypal Payments which is the only Payment Method we accept. However , We cannot Create New Listings , Cannot Relist Listings and we Cannot Revise Existing Listings. We get the Error Message "Email address cannot be used for PayPal payments at this time." .. which is our Paypal Email Address.
We have had this issue for at least 6 weeks now. We have called Ebay at least 10 times and Paypal several times to try and get this issue resolved. Ebay states it is a Technical Issue , but cannot give us an ETA on correcting this issue.
We have been trying to reach United States Support because Ebay's Overseas Support cannot resolve this issue and they state they cannot put us in touch with United States Support.
Anyone else have or has had this issue ? ... Please help!
How to we contact United States Support ?
12-21-2019 02:25 PM
12-22-2019 11:58 AM
For the best chance of getting a CS rep in the USA, call early in the morning Monday-Friday. CS opens at 5am Pacific time.
12-23-2019 12:56 PM
Hi @banana_barcode - sorry that you've been impacted by this technical issue! While we don't have an estimated date of resolution at this point in time, there is a workaround that will allow you to proceed. If you uncheck the 'require immediate payment' box you should be able to list without any issue. If you run into any other issues please let us know.
Thanks!