Can't Sign in to eBay on Microsoft Edge

[justapostcard]

No issues in the early am today, 18 Nov 24. 

Then got in a due loop with Hcaptcha. 

Goes straight there, than back to sign in, and back to Hcaptcha and back to sign in with this message "Oops, that's not a match." 

Have multiple accounts and doesn't work on any of them.

Called eBay and went through all the troubleshooting.

Still not able to sign in on edge.

Works fine on Chrome.

No issues at all but I do not prefer chrome over edge. 

Thoughts?

[eburtonlab]

Check to make sure you have the latest version of Edge.

https://www.whatismybrowser.com/

Try manually deleting your eBay cookies in Edge.

Try restarting your browser.

Try another link to sign in:

https://signin.ebay.com/ws/eBayISAPI.dll

https://signin.ebay.com/signin/

Try a different browser such as Firefox or Opera if you do not like Chrome.

[justapostcard]

Hi,

Thank you for your kind recommendations.

We did all of these with eBay rep.

Did not work.

all the best,

Howard

[eburtonlab]

Firefox and Opera did not work?

[transamcc]

Tonight from 2100 to 2305 CST nothing would work correctly on sign in, or go to next page on community, could not sign in or out of either ebay or community with normal links just getting PAGE TIMEOUTS. None of the links worked even my sign out. The only way I got anywhere to look at anything was to use an ebay status inquiry bookmark and jump on community or my ebay from the bottom of that screen.   I got into my ebay summary once with your link above with the .dll suffix and then could not log out or use any of the links on my summary page. Just about nothing was normal with some kind of server or programmer problem. I restarted browser and the system more than once. Win10 pro, Firefox 132.0.2 last update 11/14.  Problem lasted about 2 hours and the one link  I could use was tell us what you think on summary page,,,,,,,I answered firmly with strong language multiple times in that 2hrs. I could directly access bookmarked searches and view entirety in normal fashion but could not sign in to ebay

[eburtonlab]

Looks like there was a small spike in reports on downdetector around that time:

https://downdetector.com/status/ebay/

[transamcc]

Thanks, I bookmarked the detector link for future use.

[eburtonlab]

You are very welcome.

Downdetector and similar sites are useful in helping to determine if a problem is happening to other folks -- or if it is still an ongoing issue -- or something just happening to you... or something in between like a geographically localized issue. The background count of reports for eBay tends to bounce around from zero to ten during the day in the US; a serious site-wide outage can quickly spike to a thousand reports.

[transamcc]

Again today from just prior 1700 and still occurring at 2000 CST. Widespread Oklahoma and Texas this afternoon and evening with most of the links on both top and left of summary page totally unresponsive but  most bookmarks searches working fine. Logout giving timeout errors. It is really flaky since about Wednesday last week

[transamcc]

I am back, was still here electronically on community because my signout earlier failed and since I did not close the browser the eBay system retained me but I am still signed out of eBay and the link for sign in there was still failing and providing connection timeout errors 5 min ago.

[transamcc]

When I awoke this morn, it dawned on me what the eBay  problem is: The front end servers are being overloaded beyond capacity!  Firewalling, sign in, verifications, and credentialing do not have enough server capacity assigned. When I cannot sign in, ALL of my dozens of BOOKMARKED searches will run flawlessly, but i cannot SIGN IN to eBay and participate in E-commerce, only browse and look. The verify servers must be accessed to participate in normal buying and selling processes and same becomes not possible, hence the connection timeout errors when trying to log on. The message provided on timeout indicates site busy, unavailable or such an event has occurred.

[eburtonlab]

The front end servers are being overloaded beyond capacity! Firewalling, sign in, verifications, and credentialing do not have enough server capacity assigned.

If that were the case, I would expect every user to encounter some timeout errors when trying to sign in at various times; instead it seems that the problem affects the same minority of users very consistently and others not at all. And of those encountering problems, many seem to be able to bypass the problem entirely by either turning off a VPN or switching to a different browser -- neither of which would have an affect if it were a capacity issue.

[transamcc]

Reality check:  Only a tiny FRACTION of the millions of clients who log onto the eBay network daily ever use the community forums even to look, maybe a few thousand at most? Even fewer ever post here.Then to compound that, when the subject is LOG IN access to the eBay market side, usually one cannot tell them on the eBay side about the problem nor log in to the forums here to comment either. A few diehards (the minority to which you refer) will hammer the computer keys for a few hours and finally prevail on the community side  so for the 5 or 6 of us who get through to say "there's a problem" with eBay logins, there are hundreds or even thousands who just say "it will probably work tomorrow" and leave it alone. Even thinner is the group who will go to a down detector  site and mark an access  problem on eBay site, so for every single hit there it probably represents 3 thousand or more access failures to the eBay network. Those reports always mark SITE problems rather than checkout or other in a ratio exceeding 70%.  With the bandwidth upgrades that ISP's have recently provided clients it is easy to overwhelm a host server site with more requests than it can handle very quickly. ATT took the opportunity to grab the federal grants for infrastructure upgrades and use taxpayer funding to install fiber, even in most suburban neighborhoods instead of the intended under served rural communities. I was forced to fiber in May of 24 when ATT decided to turn off the copper lines in my neighborhood. I went from a 20megabit copper line to their new slowest fiber option at 400megabits/second. They and Cox are the prevalent ISP's in CST time zone and both now offer over a gigahertz connections on fiber for desktops. Amazingly, ATT is providing both up load and down load speeds exceeding 75% of the 400 megabit rate measured by an independent speed test site.