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Buyer unable to select multiple quantities

Buyers are unable to increase the quantity. The drop down arrow to increase is gone.

 

Also, in Selling Preferences, I have it enabled to display "More than 10 available". Instead, it displays the full quantity available

A computer app is a reflection of its creator. Show me a robust computer app and I will show you an intelligent programmer.
Message 1 of 9
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8 REPLIES 8

Buyer unable to select multiple quantities

Sellers will always see the exact quantity available, even when buyers are shown that "More than 10" message.

Message 2 of 9
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Buyer unable to select multiple quantities

Serious problem... Lost one sale already and it's not even 6am.

Message 3 of 9
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Buyer unable to select multiple quantities

I just randomly went through your store clicking on items and the ones that I clicked on are just like the one shown.

 

Message 4 of 9
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Buyer unable to select multiple quantities

I can increase the quantity and add it to cart or buy it now.........  The total price does not show on the listing, but is correct in the cart or on the BIN page.......  It shows me "more than 10 available".  I am on a pc.........it may show differently on mobile........

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Buyer unable to select multiple quantities

 

 

 

@tinsail 

I presume this one is yours, I can change the quantity but as above, the price does not change in the listing, but does in the cart............

 

Screenshot (312).png

Message 6 of 9
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Buyer unable to select multiple quantities

On the desktop, I believe there was a down arrow to select the quantity... that is gone.  Seems you have to manually enter the quantity number (so unintuitive and programmatically incorrect).  This seems to have been the issue with the buyer this morning.  She was looking for the quantity selector and didn't know you need to enter in the number to change the quantity.  On the mobile app, the quantity selector is there.  Anyhow, lost the sale.  Buyer was able to purchase on a different platform.

A computer app is a reflection of its creator. Show me a robust computer app and I will show you an intelligent programmer.
Message 7 of 9
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Buyer unable to select multiple quantities

Please see my updated reply as to the missing quantity selector.
A computer app is a reflection of its creator. Show me a robust computer app and I will show you an intelligent programmer.
Message 8 of 9
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Buyer unable to select multiple quantities

I don't think there was ever a dropdown.......  I did think (not sure) that the price changed to show the total.......

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