eBay

pinejap · ‎05-02-2019

Hi

Can anyone help me please?

I'm not a business seller, but had a few personal items of clothing that were ending this afternoon.

At about 2pm I started to notice that items that had many bids on them were appearing in my unsold folder, and I was notified via email that my item had not sold - even though I had many bids.

I have since received an email from a bidder on another item. See below:

"New message from: xxxxx

Hi
I cannot understand how your shorts sold for £3.75 as I bid £5.28 and was told I had the winning bid.
How is this possible?
Kind regards
Sue"

I'm seriously worried that the items I sold today did not sell at the highest bid. I have 10 or so auctions that ended today, and now at least two cases where the highest bid was rolled back.

Can anyone help me identify how I can contact eBay to report this?

Thanks

Jane

dtexley3 · ‎05-02-2019

You've followed the link to the US site so you may want to post this on the UK site but I'll still page a blue for ya.

tyler@ebay

In the meantime you can call eBay CS or have CS call you, the links are at the bottom of every page under the Contact Us link.

Member of the Grumpy Old Man crew

pburn · ‎05-02-2019

@pinejap wrote:

Can anyone help me identify how I can contact eBay to report this?

Since you are a UK seller, you might want to check the UK discussion boards to make sure procedures for ebay.co.uk are the same as they are for ebay.com (mainly North America). It's possible there could be other UK sellers experiencing similar problems.

https://community.ebay.co.uk/t5/Discussion-Boards/ct-p/13

And here's a link to ebay.co.uk's Help & Contact page:

https://www.ebay.co.uk/help/home

Good luck, Jane!

tyler@ebay · ‎05-03-2019

Thanks for the tag on this @dtexley3

Hi @pinejap - definitely an unusual situation I've not heard of before. Because of the level of account-specific detail that would be required to investigate this I strongly suggest contacting Customer Support on this directly. They have a great UK social team that can help out with this. You can reach them on Facebook or Twitter, and they'll work on getting to the bottom of this.

The best thing to do will be to send them a private message with your registered email address on file, first and last name and post code. If you include a brief synopsis of what happened, and an example item number or buyer id that will fast-track them being able to assist you. Thanks!

Tyler,

pinejap · ‎05-03-2019

Hi everyone - and thank you for your advice so far.

I did re-post this issue on the UK site - and everyone was just as baffled...so do not think

I have since received a subsequent email from 'Sue' to say that some 8 hours after the end of the auction she was notified that she was the successful bidder. I too received notifications that my items had sold (to the highest bidders...where the highest bid price had been honoured).

The items then moved from my 'unsold' folder into the 'sold' folder. So all seems well (and Sue's happy 🙂 )..

I found out that yesterday, at the time that the errors and bidding went to pot, Amazon servers in Dublin, Ireland had 'gone down'. Not sure it eBay use Amazon services (AWS), but this could have been a factor with the 'bid-lag time'.

Also, eBay moved me on to a new-look platform on Monday of this week - again, not sure it this new platform was a contributing factor / encountered some technical glitches.

All's well that ends well - as they say, but thank you all for your help.

I will definitely provide the transactional data to eBay.

Many thanks

Jane