All items shipped with eBay Labels with tracking and insurance on a single day did not arrive

[great_southern_cover_co]

All items that I shipped using eBay Standard Envelope with tracking and insurance sent on August 2 have not arrived. Tracking shows them as being Accepted on August 2. Buyers have asked for refunds and in two case I have sent refunds.  Since these have a $20 insurance how am I do receive the refund from eBay?

[rebell45]

You'll have to wait 30 days and file a claim with eBay's "insurance". Go to the FAQ on this page. There is a link to the form there under How do I File a Claim.......  https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html#m22_tb_a1__6

[great_southern_cover_co]

Meanwhile should I refund the customers