I was interested in buying an item today but all of the clickable links on the item page were greyed out. I finally opened a new account and used it to buy the item and speak to a representative.
Creating a new account to make a purchase and contact eBay was certainly one way to get things done -- glad you were able to make that work.
Other alternatives worth considering when something is not working: trying another browser or another device, signing out and signing back in, or buying as a guest.
Absent indications that others were running into similar issues, it is possible that the problem was just a temporary issue, a local issue, or an issue with that particular listing.
At some point there was a strange notice on a page referring to eBay adopting some new AI system, but there were no details provided nor any context for what had been rolled out. I regret failing to get a screenshot with the notice.
That is curious -- I wonder if eBay might have been testing something new. Sometimes eBay rolls out tests to certain accounts. If that was the cause of the issue, perhaps creating a new account was a good way to get around the issue.
