Active listing page blank

[flo_mingo]

When I click on active listing page my pictures show but not any of the other columns. Other than pictures the page is blank, No title, start date watcher columns.... Ended and unsold pages remain normal. I have rebooted, cleared browsing data, tried other browsers, Is anyone else seeing  this malfunction?

[shashedevind0]

have you deselected any column options on the listing site? Try finding the options for the listings and go through to see whether you have unchecked any option.

[wastingtime101]

No, I'm not seeing the same.

At first it sounds like a page load issue where I'd suggest doing a hard refresh and also checking a different browser. If you're a PC user you can hard refresh by holding down Ctrl + F5

My next suggestion would be to check the customize link to make sure your desired columns are checked then save changes.

If that doesn't help, could you post a screenshot of the issue?

[eburtonlab]

To rule out page display issues, try an alternative page.

Seller Hub Overview:

https://www.ebay.com/sh/ovw

Direct links:

Orders (https://www.ebay.com/sh/ord)
Active listings (https://www.ebay.com/sh/lst/active)
Marketing (https://www.ebay.com/sh/mkt)
Performance (https://www.ebay.com/sh/prf)
Payments (https://www.ebay.com/sh/acc)
Research (https://www.ebay.com/sh/research)

Alternate links

Selling Overview:

https://www.ebay.com/mys/overview

Alternate Sold:

https://www.ebay.com/mys/sold

[flo_mingo]

I have already rechecked the column selections and selected restore defaults, neither worked. 

[flo_mingo]

Thank you for your suggestions Control F5 did not help still the same on different browsers, 

[flo_mingo]

Thank you =all of the other pages work this problem is specific to listing page. 

[wastingtime101]

What's the green shuffle icon showing under the edit link on each item? In the top right, what is 'paused'?

Do you have a plug-in installed that could be interfering?

[wastingtime101]

Follow-up: that screenshot shows you did a search for the term bear. Do you have the same problem when no search term is entered?

[eburtonlab]

There appears to be a scroll bar at the bottom of the page. Do you see anything if you scroll right?

If a column or page element is not wrapping correctly, that can cause the page to display incorrectly.

Are you using the latest version of Chrome? Sometimes older browsers may have problems displaying certain newer page elements. I know that older versions of Firefox or Waterfox had problems displaying categories at the top of the Watch List which could cause wide pages. In that case, using a newer browser avoided the issue. Alternatively, using an ad blocker's element hiding tool to suppress the category row allowed the rest of the page to display properly.

[wastingtime101]

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@eburtonlab wrote:

There appears to be a scroll bar at the bottom of the page. Do you see anything if you scroll right?

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Yep, that appears to be the likely solution. If the column width was altered it can cause the issue we're seeing.

Scrolling right @flo_mingo, if you see the rest of the columns, all you need to do is grab the vertical bar to the right of the Photo column with your mouse and drag it back to the left to shrink the width.

[flo_mingo]

that was it, thank you, the community fixed what tech support could not, The SKU tab was taking up the entire page. I have removed it and back to my normal screen 

[flo_mingo]

Thank you community for the feedback, I am back in business.