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How do I & my buyer do a cancellation?

Hi all - I sold a lot of 2 shirts & one got damaged during prep for shipping. I'd like to cancel the order, issue a refund & send the undamaged shirt (as an apology). I know that I need to message the buyer to request agreement to cancel & how to refund, but that's about it. I've looked for a page that spells out the process, but can't seem to find one. Help?

 

TIA

Linda

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How do I & my buyer do a cancellation?

Sorry to have bothered you - I finally found the answer. Wishing you all a good night!

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