eBay

mercado85-1 · ‎03-11-2024

I sold a several hundred dollar item on eBay last month. The address I sent to is apparently a re-shipper called myUS. Soon after the item arrived at that address, the buyer asked to return it based on it not fitting. I clearly stated no returns, so denied the return. Also, the part may have already been in another country. They proceeded with a payment dispute for a new (false) reason. I filed a police report, quickly sent back my response to eBay, and waited. Eventually, a box showed up from myUS with a completely different item inside. I reported this to eBay. The case was then decided in the buyer's favor anyway. EBay has decided that I also don't get any seller protection. I've spoken to several representatives about this and keep getting different answers with that same result. I'm being told that I followed the rules exactly, yet I'm still not eligible for seller protection and the reasons they give, when I can get a reason out of them, are simply not true. The latest I've been given is that I'm not eligible because I denied the return. I denied the return before the payment dispute, not after. I read the rules, and that appears to be a made-up reason. I've asked to be shown where the rule exists, but they have yet to produce it. Is there any other way to get through this ridiculous incompetence? Thanks

mercado85-1 · ‎03-11-2024

Thank you. That is very useful.

tobaccocardyahoo · ‎03-11-2024

@mercado85-1 wrote:
I get that eBay will usually lose against a payment dispute, especially a foreign one. The issue here is that I'm due seller protection and the only reasons they can give for denying it are plainly false.

Where does it say that Ebay will pay the costs of a merchandise quality chargeback instead of you? Ebay does cover stolen credit card chargebacks.

Seller protection is a term which is often misused by sellers who do not wish to accept responsibility for the normal risks of selling.

Ebay did not agree to be your mommy.