Managed Payment Refund Question

[68barbie]

Good morning,

I had my first return request last weekend while in Managed Payments. The total amount of the refund was $299.99, which eBay put a hold on once the case was opened. During the course of the week, I had a couple of sales that more than covered the $299.99 so eBay processed the payments over and above that and withheld the amount needed to cover the return. The item was received today and I sent the refund to the buyer. Now there is a message on my Payments page that says my funds are in the negative and they'll either deduct it from the card on file or I can pay it off now. But just below that screen it acknowledges that $299.99 is still on hold. I thought they would deduct the refund from the funds they are already holding? If I go ahead and pay it off now, what happens to the funds on hold? Do they eventually get released? 

-C

[dhbookds · Accepted solution]

One of the flaws in MP (my opinion)........the hold will disappear in about a day after the refund and that amount will then be positive  in the pending process.....  so don't try to pay them.    I don't know why the hold isn't connected to the refund process but apparently it has to "wait" until they are sure the refund goes thru or something. 

[68barbie]

Thank you!! I appreciate your help!

-C

[ronsam-197]

Well if they paid it from the "held" funds they'd know it went through wouldn't they?