How do i issue a partial refund?

[vammy151]

Ok, long story, but I’m going to make it as short as possible. Buyer bought lot of sterling silver. Then notified me that she did not receive everything. Fine. I offered her a partial refund. She said that’s good but she had already opened a case, before talking to me. I got her to close the case because it was only offering a full refund and she did get the lot. Now I can’t figure out how to give her the partial refund. It used to be so easy. Naturally eBay screwed that up. Can someone please help me. Thank you. 

[buyselljack2016]

@vammy151 

seller hub>

locate purchase>

on the left use dropdown arrow>

select refund>

select amount>

select reason>

review>

refund>

[ebooksdiva]

Go to the item, click the drop down menu indicated by the “v” as in the image below. 

[vammy151]

Thank you. I’ve been driving myself crazy.