Monthly Chat - March 8th at 1:00 pm PST

[devon@ebay]

Come chat with the International Shipping team to discuss our new eBay International Shipping program. Get all of your questions ready for the team, so we can make the most out of this month's chat on March 8th at 1:00 pm PT!

Thanks for joining us for the Monthly Chat with eBay Staff and the International Shipping team.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The taxAct and Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

As a reminder, we want the eBay International Shipping team to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:

• Keep on topic
• Scroll through the list of questions to see what has already been asked to decrease chances of redundancy 
• Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed 

Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”

[international_shipping@ebay]

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@postcardcountry wrote:

My package arrives at the "international terminal" according to tracking.

At that point or some point after, the package disappears.

Who's funds are used to refund the buyer?

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The responsibility of the Seller is to ensure the package arrives at the eBay US Domestic Hub, once it arrives any issues that occur do to damage, lost in transit or delivery issues are the responsibility of eBay. The Seller will keep the original sale and eBay will refund the Buyer directly.

[international_shipping@ebay]

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@postcardcountry wrote:

When are VAT and custom fees collected?

Who's responsibility is it to inform the buyer? 

Will it be included in my total sales as reported on a 1099?

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VAT and custom fees collection depends on an item price and a buyer country. In some cases (DDP - Delivered Duty Paid) - they are collected at checkout, the buyer is informed about those amounts collected. In other cases (DDU - Delivered Duty Unpaid) the buyer will pay taxes and duties, if any, upon delivery.

The seller is not responsible for informing the buyer about any taxes and duties, eBay takes care of that. Those duties and taxes should not be included into the seller’s 1099 either.

[shipscript]

Based on the estimated delivery times, it appears that eBay International shipping service uses surface transport. Instead of arriving in a week to 10 calendar days, we are seeing delivery times in weeks. Are there any plans to offer a more expedient service?

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Edit: A reply to your question can be found here.

[my-cottage-books-and-antiques]

Presently, packages are sent to a location in the middle of the country. I understand ebay will be opening another location in California, and perhaps a third location on the East Coast. Is that correct? And is there any timeline for these additional locations to be opened?

_____

Edit: A reply to your question can be found here. 

[international_shipping@ebay]

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@postcardcountry wrote:

If I want to sign up, where do I go?

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Please send a message to ebayinternationalshipping@ebay.com and we can review your current account status to enroll you into eIS.

[mam98031]

I am confident Ebay is aware that sellers not sit and re-read policy pages on a daily basis looking for a change that may have happened.  Which this problem is corrected, why can't or won't Ebay send out an annoucement as this is an important thing.

_____

Edit: A reply to your question can be found here. 

[devon@ebay]

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@mam98031 wrote:

We have been asking questions for about 20 minutes now.

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Hey @mam98031! They were here ready to go and have been working on responses to all of the questions since top of the hour. We just has some tech issues and have had elizabeth@ebay step in to share the responses but now you should see it come from international_shipping@ebay.! 

[mam98031]

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international_shipping@ebay wrote:

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@postcardcountry wrote:

When are VAT and custom fees collected?

Who's responsibility is it to inform the buyer? 

Will it be included in my total sales as reported on a 1099?

---

VAT and custom fees collection depends on an item price and a buyer country. In some cases (DDP - Delivered Duty Paid) - they are collected at checkout, the buyer is informed about those amounts collected. In other cases (DDU - Delivered Duty Unpaid) the buyer will pay taxes and duties, if any, upon delivery.

The seller is not responsible for informing the buyer about any taxes and duties, eBay takes care of that. Those duties and taxes should not be included into the seller’s 1099 either.

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Since this is such a variable fee, is the seller to pay FVFs on Vat?  If so, how can we plan for what that fee might be?

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Edit: A reply to your question can be found here. 

[chloe_p55]

I see questions answered before mine and after mine?  Why did I get skipped?  My question is:

I have been set up for International Shipping.  People out of the country are not  able to buy from me.  I contacted eBay and they said a case has been set up for me but, I still haven't heard anything.  They also said they have had someone else with this issue too.  Are you working on that?   I am losing a lot of sales this way as I had sold a decent amount of items through GSP.

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Edit: A reply can be found to your question here.

[shipscript]

If a buyer opens a "not as described" return request, does it go back through the EIS hub? How is a return label generated?

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Edit: A post to your reply can be found here. 

[international_shipping@ebay]

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@mam98031 wrote:

I am confident Ebay is aware that sellers not sit and re-read policy pages on a daily basis looking for a change that may have happened.  Which this problem is corrected, why can't or won't Ebay send out an annoucement as this is an important thing.

---

To ensure eBay follows international export regulations regarding restricted, prohibited, oversized, or branded items, filters have been implemented to restrict these from the eIS program. This ensures a better buying experience for both the Buyer and the Seller as it reduces the number of items that cannot be shipped through the program and would require returning to the Seller or liquidating the item.

eBay is currently working to update the removal of eIS at a listing level. Once this is available to Sellers, eBay will update our Help Pages to reflect these changes. Meanwhile, you can apply country level exclusions to certain listings you don’t want to sell internationally - just exclude all countries (worldwide) except the USA.

[maxoptical]

Hello,    I am confused by Jamie Iannone statement last week  "eBay used AI to figure out shipping times with more accuracy, and we were able to take 1.5 days off of shipping times on the platform and about two days off for an authenticated item."       

How does AI take off shipping times?  Why doesn't eBay use the APIs from the shipping companies to calulate real shipping times?  

Here is his quote.    https://seekingalpha.com/article/4584959-ebay-inc-ebay-presents-morgan-stanley-technology-media-and-...

Thanks,

John Norman

eBay seller Maxoptical

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Edit: A reply to your question can be found here.

[international_shipping@ebay]

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@dhbookds wrote:

Where does a seller refer a buyer who claims non receipt or damage?

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The Buyer should be referred to eBay Claims. eBay is responsible for the delivery of the item once it has reached the domestic hub, so issues pertaining to non-delivery will be refunded directly from eBay. As a seller, you will be notified of the claim, but you will not be required to refund the Buyer or close out the issue.

[mam98031]

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international_shipping@ebay wrote:

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@mam98031 wrote:

I am confident Ebay is aware that sellers not sit and re-read policy pages on a daily basis looking for a change that may have happened.  Which this problem is corrected, why can't or won't Ebay send out an annoucement as this is an important thing.

---

To ensure eBay follows international export regulations regarding restricted, prohibited, oversized, or branded items, filters have been implemented to restrict these from the eIS program. This ensures a better buying experience for both the Buyer and the Seller as it reduces the number of items that cannot be shipped through the program and would require returning to the Seller or liquidating the item.

eBay is currently working to update the removal of eIS at a listing level. Once this is available to Sellers, eBay will update our Help Pages to reflect these changes. Meanwhile, you can apply country level exclusions to certain listings you don’t want to sell internationally - just exclude all countries (worldwide) except the USA.

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Thank you for re-affirming that the policy page will be updated when we can do listing level editing for this program.  But my question was and is, why can we get an announcement on this when it gets added to the program?  It is unfair to make us spend time frequently checking policy pages to see if anything has changed.

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Edit: A reply to your question can be found here. 

[maxoptical]

this page stripped my URL.  Just google "eBay Inc. (EBAY) Presents at Morgan Stanley Technology, Media & Telecom Conference (Transcript)"  to read the statements."