Unable to use eBay updated version

[lizcjazz76]

I’m not able to use the new version on the eBay app as I have an older phone, have tried what is suggested on here but only worked briefly. Not very impressed 

[eburtonlab]

@lizcjazz76 

If you are unable to update your operating system or use a version of the app that works with your current operating system you should be able to use a mobile browser to reach ebay.co.uk.

If you are still having problems, which operating system version number are you using?

[lizcjazz76]

Hi thank you for that. Yes I am using my browser to access eBay, it’s just a little irritating not being able to use the app. My phone is really old! I’m on version 15.8

[gavinfdavies]

What did you try that worked only briefly?

[eburtonlab]

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

There is another version of the app available for iOS 16 users; see here:

https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572

A possible workaround for iOS 15 users is suggested here:

https://community.ebay.com/t5/Mobile-Apps/App-update-fix-for-ios15-users/td-p/34924192

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".