03-19-2021 07:21 PM
Hi,
It seems everyone is experiencing the same problem I am, which is, being unable to checkout and pay. I tried three different payment methods, uninstalling then reinstalling the app, making a new eBay account, and purchasing the items on my computer - NONE OF THEM WORKED. Please fix this ASAP
03-20-2021 02:20 AM
Like you, I have encountered the same problem, and a big warning is displayed on the checkout page, saying that it is a buying limit to protect my account. Excuse me, are you the same?
03-20-2021 06:45 AM
All users, but particularly new users or users that have not been involved in many transactions lately, have limits on how much they can bid on or buy at any given time, both the total amount and the number of transactions.
See here for some very general info about limits:
https://www.ebay.com/help/buying/buying-limits/buying-restrictions?id=4012
Any time you place a bid on an auction, that amount counts toward your open transaction limit until the auction ends with another winner or else you win and pay. As you complete more purchases without problems, your limit will be raised. Linking a credit card or bank account to your PayPal account, and linking that to your eBay account can also raise your limit.
03-20-2021 06:54 AM - edited 03-20-2021 06:55 AM
In addition to buying limits, there are many possible reasons why a payment might not work. What error message are you receiving, or at what point in the process are you getting stuck?
If everyone was having the exact same problem you are having, eBay would no doubt notice and fix it very quickly. But if that was the case, the discussion boards would be filled with posts about the issue, and I have not seen any indications of that yet, only a few isolated posts here and there, which is fairly typical and not indicative of a widespread problem.
Problems checking out or paying generally fall into one of the following categories:
Temporary glitch -- try again later.
Browser issue -- try another browser. Try disabling your ad blocker on checkout pages or PayPal's sign in page. If using Firefox, try disabling Enhanced Tracking Protection. Try checking out using the eBay app.
Device issue -- try another device to rule out problems with a particular device or firewall.
Problem with the seller's eBay or PayPal account; in some cases the seller has not set up the account to accept payment from the buyer or from the buyer's location. Particularly the case when the seller is new to selling or located in another country than the buyer. Must be fixed by the seller.
Problem with the buyer's eBay or PayPal account; similar to problems with the seller's account. In some cases PayPal needs additional documentation or the accounts need to be linked or verified, or the buyer needs to create a PayPal account as there are limits to the number and amount of transactions that can be completed as a guest without registering. Must be fixed by the buyer.
If you are having problems signing in to PayPal, try disabling your ad blocker or other browser add-ons; if you are using Firefox, try disabling Enhanced Tracking Protection using the shield icon to the left of the page address. Sometimes trying another browser altogether can help.
Problem with a particular payment method or card -- in that case trying a different card, or switching between using PayPal or entering a credit card into eBay's checkout might help, though it sounds like you have tried that already. Also worth trying to pay using a bank account tied to a PayPal account or a cash balance in a PayPal account, if possible.
Problems with PayPal involving minimum payments -- notably when total transaction is less than a dollar. In some cases, adding a donation or combining items may raise the cost above the minimum amount necessary.
Network issue -- problems that cause an "Access Denied" error message are often caused by a network blockage of one kind or another. As a temporary workaround, try completing checkout using a laptop or phone when not connected to the usual wifi network. Try checking out without using a VPN.
Site issue -- try checking out using ebay.ca or ebay.co.uk. If you have already committed to purchase an item, be sure to go through your Purchase History page to avoid making multiple commitments to purchase the same item on different sites.
If you are buying from multiple sellers, try to purchase from each seller individually in case a problem with one seller is holding up the transaction.